EMS Manager

Regional Ambulance Services•Reno, NV

About The Position

The EMS Manager oversees and coordinates emergency medical services operations, emergency management, personnel, and resources to deliver high-quality, efficient, patient-centered pre-hospital care in alignment with organizational goals and regulatory requirements. The role exercises direct supervision over EMS Supervisors and Ground Operations staff and is accountable for the same functions as an EMT, AEMT, or Paramedic, with additional management responsibilities. The EMS Manager oversees day-to-day field operations and staffing, supports employee performance and development, and works with the EMS Director and other managers on policies, procedures, budgets, service improvements, safety, training, quality improvement, and organizational goals. The role develops and maintains emergency management plans and coordinates disaster planning, training, exercises, and response procedures with area hospitals and first-response agencies. The manager also supports community relations, public education, media relations, and positive working relationships with partner agencies. The position requires openness to working a weekend day and some holidays and includes driving and operating ambulances and other company vehicles safely.

Requirements

Five years of high-performance EMS service experience.
Supervisor experience.
NREMT certification at a minimum.
For candidates with NREMT-level EMT or AEMT clinical certification, at least two years of EMS management-level experience.
Ability to work independently as a self-starter without oversight.
Ability to make critical decisions based on objective findings.
Strong interpersonal skills and ability to build relationships for employee coaching and development.
Ability to handle customer and employee complaints using established guidelines and common sense.
Excellent written and verbal communication skills.
ICS 100 and ICS 200 certifications.
Openness to working a weekend day and some holidays.

Nice To Haves

Bachelor’s degree in emergency management, Public Health, EMS Administration, Business Administration, or a related field.
Manager experience.
Paramedic or RN certification.
ICS 300 and ICS 400 certifications to be obtained upon hire.

Responsibilities

Directly oversee EMS division supervisors and division employees, including EMS Supervisors and Ground Operations staff.
Promote professionalism, integrity, confidentiality, and competency in interactions with patients, families, the public, agencies, coworkers, and management.
Ensure compliance with federal, state, and local regulations, clinical protocols, and industry standards.
Monitor performance metrics, quality assurance processes, and clinical outcomes to support continuous improvement.
Set goals and ensure alignment with the company’s vision and mission.
Monitor employee productivity and provide coaching, mentoring, performance reviews, constructive feedback, and corrective action as needed.
Support the company’s Leadership Code of Conduct through personal actions and encourage peers to do the same.
Establish and oversee department policies and procedures in coordination with the EMS Director.
Develop and maintain the organization’s Emergency Operations Plan (EOP), Continuity of Operations (COOP), and related emergency management planning and response procedures.
Assist with or coordinate disaster planning, internal training, response drills, tabletop exercises, and after-action reviews in coordination with area hospitals and first-response agencies.
Manage in accordance with REMSA’s philosophies and culture, supporting clinical performance, customer service, diversity, and innovation.
Make decisions using the STAR CARE values-based decision model.
Communicate and provide updates to other managers and crew members; seek input from across the organization.
Work with managers to improve crewmember job satisfaction.
Work with news media and REMSA’s public relations firm to maintain REMSA’s positive image in the communities it serves.
Coordinate training for new employees and EMS Supervisors.
Provide monthly reports outlining activities and projects.
Oversee day-to-day field operations and ensure adequate shift coverage and staffing.
Work with the risk manager and safety committee on workplace safety issues and perform periodic safety inspections.
Complete assigned areas of responsibility in a timely manner.
Work with the EMS Director and other managers on budgetary issues and recommend service improvements across the operation.
Respond to all MCIs as a member of management staff.
Support public education and community relations activities.
Work with the business office to maximize cash flow and protect the organization’s fiscal health.
Work with Education, Training and CQI and other managers to achieve organizational goals.
Develop positive relationships with referring fire departments, physicians, hospitals, ski patrols, and other agencies.
Drive and operate ambulances and other company vehicles safely in accordance with established emergency driving guidelines.
Perform other duties as assigned.