EMS Dispatch Supervisor

NewVista Behavioral Health

5d • Onsite

About The Position

The Dispatch Supervisor functions as the leader for the shift/team. The superviosr is responsible for shift assignments, staff schedules, and grid assignments, while still performing all duties and responsibilities of a dispatcher when necessary. The Dispatch Supervisor observes, corrects, and documents any tasks or actions that either need commending or correcting and reports them to the director. NewVista Behavioral Health is a forward-thinking development and operating company of behavioral health hospitals, substance abuse rehabilitation centers, behavioral health providers and transport operators, as well as outpatient telehealth solutions. The NewVista mission is to inspire hope and deliver holistic care in a contemporary and healing environment. One that is conducive to providing the life skills needed to regain stability and independence, utilizing a passionate and highly-trained team of professionals.

Requirements

• High School Diploma or equivalent
• 2 years Emergency Services, Public Service, Customer Service or Call Center Experience
• Motor vehicle operator’s license
• Ability to read, write and understand English and the able to type a minimum of 25 words per minute.
• Ability to present educational materials to individuals or groups within the dispatch department.

Responsibilities

• Leads the shift/team.
• Works with the other leaders to create, deliver, assess, and adapt the training of all newly hired and current dispatchers to maintain the skills and proficiency of the dispatch center staff.
• Assists in creating a QA/CQI program and identifies adaptable KPIs to be used to monitor, evaluate, and educate the dispatch center staff.
• Report items to the director that need attention, either positive or negative.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED