EMR Assistant Operations Manager
Compass Group•Mountain View, CA
•Onsite
About The Position
The EMR Assistant Operations Manager is responsible for supporting the efficient operation of the Equipment Maintenance & Repair (EMR) department through the management of various work order systems, monitoring building alerts, and handling emergency escalations. This role directly manages hourly technicians who perform preventative maintenance, repair, equipment moves, and other maintenance tasks. The ability to work independently, attention to detail and time management, a focus on user experience, and a priority for safety are all critical to this position.
Requirements
- Bachelor's degree is preferred, or equivalent professional experience
- Commitment to safety and promoting a safe work environment
- Has a minimum of 2 years' experience with food service equipment or similar facilities environment
- Excellent communication skills both written and verbal
- Strong passion for great food, hospitality and user experience
- General understanding and experience with the maintenance of food service equipment
- Manages time effectively and prioritizes tasks to meet deadlines
- Ability to follow all Health & Safety standards
- Demonstrates good judgment and decision-making skills
- Maintain a positive attitude under pressure and motivate team
- Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
- Ability to work independently as well as in a team
- Ability to work in a fast paced, changing environment
- Ability to read, understand and speak English to perform essential functions of the job
Nice To Haves
- Finds new/quicker ways of meeting goals, shows conviction in own judgement and decisions and responds quickly under pressure
- Delegates tasks to develop others
- Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximize benefits
- Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization
- Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner.
- Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally
Responsibilities
- Manage hourly technicians, ensure safety and efficient execution of maintenance duties
- Support the operations by utilizing a variety of digital platforms
- Gather, sort, verify, and enter various asset and other data types
- Monitor and respond to support requests, building alerts, escalations, tickets
- Assist with commercial fleet vehicles, drivers, safety, accident / incident support
- Assist with day-to-day financial and administrative tasks
- Run various reporting, write daily recaps
- Manage jobs and escalations with third-party vendors
- In-field support: assist team with access issues, quality assurance, problem solving, support
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
