EMR Administrator

Riverbend Community Mental Health, Inc.•Concord, NH

1d•Onsite

About The Position

Transforming Behavioral Health Through Intelligent Systems At our agency, we believe that world-class behavioral health care deserves world-class technology. We are looking for an exceptional, forward-thinking Electronic Medical Record (EMR) Administrator to serve as our primary authority in harmonizing clinical workflows with our electronic health record architecture. If you are passionate about building seamless technical environments that empower clinicians—minimizing administrative drag and maximizing patient impact—this is your opportunity to lead high-impact transformations in a mission-driven setting. As our EMR Administrator, you are the vital bridge connecting clinical care, operations, finance, quality assurance, and IT. You will spearhead EMR optimization, governance, testing, implementation, training, and continuous enhancement initiatives. Your leadership will ensure that our EMR functions as a powerful catalyst for organizational goals, regulatory compliance, and unmatched user effectiveness.

Requirements

Expertise in EMR/EHR Systems: Proven experience administering, configuring, and optimizing electronic medical records, ideally within behavioral health, mental health, or healthcare sectors.
Workflow Mastery: A profound grasp of clinical operations, electronic documentation practices, and healthcare compliance/regulatory frameworks.
Project Leadership Skills: Demonstrated capability in managing concurrent technical projects, balancing budgets, and resolving complex system roadblocks.
Communication & Empathy: Exceptional interpersonal skills with the unique ability to translate complex technical concepts into clear, encouraging guidance for clinical teams.
Analytical Rigor: Strong problem-solving acumen, familiarity with IT ticketing workflows, and meticulous attention to detail regarding software testing and QA.
Bachelor degree in a relevant field is required; Master’s degree is preferred.
Demonstrated experience may be substituted for educational requirements.
Three to five (3-5) years’ experience in healthcare operations or a related field preferred.
Behavioral Health clinical experience preferred.

Nice To Haves

Master’s degree is preferred.
Behavioral Health clinical experience preferred.

Responsibilities

Optimize EMR workflows and outputs in partnership with clinical, IT, quality, and finance teams.
Lead EMR initiatives from start to finish, ensuring they are completed on time and within budget.
Oversee software updates and conduct thorough testing procedures.
Monitor project progress, manage risks, and provide updates to agency leaders.
Triage IT tickets and manage demands based on agency priorities.
Design training materials, lead workshops, and educate team members on EMR usage.
Contribute to shaping future EMR enhancements and agency goals.

Benefits

Competitive wages depending on level of education and experience.
Choice of 3 Medical plans
Prescriptions Benefits
Health Reimbursement Account (HRA)
Flex Spending Account (FSA)
Doctor on Demand
Harvard Pilgrim Well-Being Program Benefits
Choice of 2 Dental plans
Vision Plan
Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
Employee Assistance Program (EAP)
Generous Paid Time Off (PTO) accrual and Extended Illness Leave
8 Paid Holidays
403(b) Retirement Plan with company match
Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
Structured clinical supervision, ongoing training, and a collaborative environment designed to help Graduate Level, license-eligible clinicians build skills, confidence, and a long-term career.