EMPLOYMENT & TRAINING INTERVIEWER AND INTERPRETER (SPANISH)

State of careers Rhode Island

3d•$53,093 - $59,394•Onsite

About The Position

This role provides a bilingual capacity in Spanish for a variety of employment and training services. The position involves assessing clients' employment possibilities and training needs, determining the level of services required, interviewing and referring individuals to appropriate programs, processing and validating claims for benefits, reviewing and auditing claim records, conducting unemployment insurance program-related interviews, and resolving disputed claims. The work is performed under supervision, with work reviewed for conformance to standards and procedures. While typically no supervision is exercised, there may be instances of directing clerical support staff.

Requirements

Working knowledge of the Rhode Island Temporary Disability Insurance, Employment Security, and Job Training Partnership Acts.
Working knowledge of occupations and occupational requirements.
Working knowledge of employment conditions of various industries and businesses within the state.
Familiarity with the culture and customs of groups and communities using the specified language (Spanish).
Familiarity with routine office methods.
Ability to relate to and understand problems of non-English speaking persons and groups.
Ability to interpret and translate Spanish into written and spoken English, and English into written and spoken Spanish.
Ability to follow oral and written instructions.
Ability to utilize a computer to access information.
Ability to conduct effective interviews with clients.
Ability to gather pertinent information and determine client eligibility for benefits.
Ability to apply laws, rules, and regulations.
Ability to make arithmetic computations.
Graduation from a senior high school.
Employment in a position dealing with a Spanish-speaking group involving a program focused on interviewing, advising, and assisting clients, or any combination of education and experience substantially equivalent to the above.

Responsibilities

Interpret the specified language (Spanish) in written and spoken form to provide bilingual capacity for employment and training services.
Assess clients' employment possibilities and training needs.
Determine the level of employment and training services required for clients.
Interview and refer individuals to appropriate employment and training programs.
Process claims for benefits, including accepting and validating initial and continued claims.
Review and audit records of claims.
Conduct various unemployment insurance program-related interviews.
Resolve disputed claims.
Contact employers to develop or modify existing job openings.
Provide clients with employment contacts and advise them on interview preparation.
Match job openings with clients’ employment qualifications.
Respond to telephone inquiries regarding unemployment insurance, temporary disability insurance, and employment and training information.
Conduct job search workshops.
Conduct field visits to employers to promote the use of available employment and training services.
Process and examine initial and continued claims for unemployment and temporary disability insurance benefits.
Authorize payment of benefits to eligible clients via a computer automated system.
Conduct fact-finding interviews with clients regarding termination from employment and contact employers concerning these terminations.
Prepare decisions regarding disputed claims.
Conduct benefit eligibility interviews to inform clients of monetary credits, eligibility rights, and responsibilities.
Conduct eligibility review interviews to determine client’s continuing eligibility.
Compute and verify employment security claims (intrastate, federal, state, and veterans).
Audit payment records in cases where final payment has been authorized.
Process combined wage claims and interstate claims under the Interstate Agreement.
Assign Dictionary of Occupational Titles codes and classifications.
Authorize payments by mail to individuals who have returned to work.
Prepare and verify affidavits in lieu of wage reports.
Detect, compute, collect, or adjust overpayments.