EMPLOYMENT & TRAINING INTERVIEWER AND INTERPRETER (PORTUGUESE)

State of careers Rhode Island

3d•$53,093 - $59,394•Onsite

About The Position

This position serves as an Employment & Training Interviewer and Interpreter (Portuguese) within the Department of Labor & Training/Temporary Disability Insurance. The role involves providing bilingual capacity in Portuguese for various employment and training services. Key responsibilities include assessing clients' employment possibilities and training needs, determining service levels, interviewing and referring individuals to programs, processing and validating claims for benefits, reviewing and auditing claim records, conducting unemployment insurance program-related interviews, and resolving disputed claims. The position operates under supervision, with work reviewed for conformance to standards. While typically not exercising supervision, the role may direct clerical support staff.

Requirements

Graduation from a senior high school.
Employment in a position dealing with a language specified group involving a program which focused on interviewing, advising and assisting clients, or any combination of education and experience that shall be substantially equivalent to the above.
A working knowledge of the Rhode Island Temporary Disability Insurance, Employment Security, and Job Training Partnership Acts.
A working knowledge of occupations and occupational requirements.
A working knowledge of employment conditions of various industries and businesses within the state.
Familiarity with the culture and customs of groups and communities using the specified language (Portuguese).
Familiarity with routine office methods.
The ability to relate to and understand problems of non-English speaking persons and groups.
The ability to interpret and translate Portuguese into written and spoken English, and to interpret English into written and spoken Portuguese.
The ability to follow oral and written instructions.
The ability to utilize a computer to access information.
The ability to conduct effective interviews with clients.
The ability to gather pertinent information and determine client eligibility for benefits.
The ability to apply laws, rules and regulations.
The ability to make arithmetic computations.

Responsibilities

Interpret the specified language (Portuguese) in written and spoken form to provide bilingual capacity for employment and training services.
Assess clients' employment possibilities and training needs.
Determine the level of employment and training services required for clients.
Interview and refer individuals to appropriate employment and training programs.
Process claims for benefits, accepting and validating initial and continued claims.
Review and audit records of claims.
Conduct various unemployment insurance program-related interviews.
Resolve disputed claims.
Contact employers to develop or modify existing job openings.
Provide clients with employment contacts and advise them on interview preparation.
Match job openings with clients’ employment qualifications.
Respond to telephone inquiries regarding unemployment insurance, temporary disability insurance, and employment and training information.
Conduct job search workshops.
Conduct field visits to employers to promote employment and training services.
Process and examine initial and continued claims for unemployment and temporary disability insurance benefits.
Authorize payment of benefits to eligible clients via a computer automated system.
Conduct fact-finding interviews with clients regarding employment termination circumstances and contact employers.
Resolve disputed claims and prepare decisions.
Conduct benefit eligibility interviews to inform clients of their rights and responsibilities.
Conduct eligibility review interviews to determine continuing eligibility.
Compute and verify employment security claims (intrastate, federal, state, veterans).
Audit payment records.
Process combined wage claims and interstate claims.
Assign Dictionary of Occupational Titles codes and classifications.
Authorize payments by mail to individuals who have returned to work.
Prepare and verify affidavits in lieu of wage reports.
Detect, compute, collect, or adjust overpayments.