EMPLOYMENT & TRAINING INTERVIEWER AND INTERPRETER (PORTUGUESE)

State of careers Rhode Island

10d•$54,686 - $61,176•Onsite

About The Position

This position is within the Department of Labor & Training/Temporary Disability Insurance. The role involves providing bilingual capacity in Portuguese for employment and training services. Responsibilities include assessing client employment possibilities and training needs, determining service levels, interviewing and referring individuals to programs, processing and validating claims for benefits, reviewing and auditing claim records, conducting unemployment insurance program-related interviews, and resolving disputed claims. The position works under supervision, with work reviewed for conformance to standards. While typically no direct supervision is exercised, there may be direction of clerical support staff.

Requirements

Working knowledge of the Rhode Island Temporary Disability Insurance, Employment Security, and Job Partnership Acts.
Working knowledge of occupations and occupational requirements.
Working knowledge of employment conditions of various industries and businesses within the state.
Familiarity with the culture and customs of groups and communities using the specified language (Portuguese).
Familiarity with routine office methods.
Ability to relate to and understand problems of non-English speaking persons and groups.
Ability to interpret and translate Portuguese into written and spoken English, and English into written and spoken Portuguese.
Ability to follow oral and written instructions.
Ability to utilize a computer to access information.
Ability to conduct effective interviews with clients.
Ability to gather pertinent information and determine client eligibility for benefits.
Ability to apply laws, rules, and regulations.
Ability to make arithmetic computations.
Graduation from a senior high school.
Experience in a position dealing with a Portuguese-speaking group involving interviewing, advising, and assisting clients, or any substantially equivalent combination of education and experience.

Responsibilities

Interpret the specified language (Portuguese) in written and spoken form to provide bilingual capacity for employment and training services.
Assess clients' employment possibilities and training needs.
Determine the level of employment and training services required for clients.
Interview and refer individuals to appropriate employment and training programs.
Process and validate initial and continued claims for benefits.
Review and audit records of claims.
Conduct various unemployment insurance program-related interviews.
Resolve disputed claims.
Contact employers to develop or modify existing job openings.
Provide clients with employment contacts and advise on interview preparation.
Match job openings with clients’ employment qualifications.
Respond to telephone inquiries regarding unemployment insurance, temporary disability insurance, and employment and training information.
Conduct job search workshops.
Conduct field visits to employers to promote available employment and training services.
Process and examine initial and continued claims for unemployment and temporary disability insurance benefits.
Authorize payment of benefits to eligible clients via a computer automated system.
Conduct fact-finding interviews with clients regarding employment termination circumstances and contact employers.
Resolve disputed claims and prepare decisions.
Conduct benefit eligibility interviews to inform clients of rights and responsibilities.
Conduct eligibility review interviews to determine continuing eligibility.
Compute and verify employment security claims (intrastate, federal, state, veterans) and audit payment records.
Process combined wage claims and interstate claims.
Assign Dictionary of Occupational Titles codes and classifications.
Authorize payments by mail to individuals who have returned to work.
Prepare and verify affidavits in lieu of wage reports.
Detect, compute, collect, or adjust overpayments.