CTW Employment Specialist
About The Position
We are looking for a passionate and dedicated Employment Specialist to support participants with health support needs and learning disabilities on their journey into sustainable employment. This role involves managing a caseload of customers, providing tailored advice, guidance, and practical support to help individuals overcome barriers, build confidence, and achieve positive employment outcomes. You will work closely with referral partners, local support services, and employers, carrying out assessments, developing personalized Action Plans, and coordinating appropriate interventions. This may include signposting to specialist services, delivering employability support, and collaborating with external agencies. A key aspect of the role is employer engagement, where you will build relationships with local employers, identify suitable vacancies, and support participants through the recruitment process, including job matching, interview preparation, and in-work support. The role requires a strong understanding of the local labour market, excellent customer service skills, and a commitment to achieving performance, quality, and compliance targets. Maintaining accurate records and adhering to safeguarding, data protection, and company policies will also be essential. This is a rewarding opportunity for someone who is passionate about helping people overcome barriers, achieve their goals, and make a lasting difference within their local community.
Requirements
- Experience working in a target-driven environment.
- Experience delivering services against contractual and quality standards.
- GCSE (or equivalent) in English and Maths at Grade C/4 or above.
- Strong IT skills, including Microsoft 365 applications and digital communication tools.
Nice To Haves
- Good understanding of the local labour market.
- Knowledge of self-employment, employability, and recruitment sectors.
- Experience providing information, advice, and guidance to customers.
- Full UK driving licence.
Responsibilities
- Manage a caseload of participants, providing tailored support to help them move into sustainable employment.
- Conduct assessments and develop personalised Action Plans to overcome barriers to work.
- Achieve performance, quality, compliance, and customer service targets.
- Build strong relationships with local employers and identify suitable job opportunities.
- Support participants with job applications, interviews, and in-work support.
- Work with partner organisations and specialist services to provide holistic support.
- Maintain accurate records and ensure compliance with data protection and safeguarding requirements.
- Champion best practice and adhere to all company policies and procedures.
- Undertake any other duties appropriate to the role.
Benefits
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Pension - 5% Employee 5% Employer
- Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Salary Review
- Refer A Friend Scheme
- Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
