CTW Business Manager
About The Position
We’re seeking an experienced and inspirational Business Manager to lead a team of Team Leaders, Employment Specialists, and Administrative Staff within a high-performing environment. This role is responsible for delivering contractual targets, driving operational excellence, and ensuring performance, quality, compliance, customer service, and financial objectives are achieved across a portfolio of contracts. Working closely with operational teams, the Business Manager will inspire and develop staff to achieve exceptional results, embed effective performance management practices, and use management information to identify opportunities, mitigate risks, and drive continuous improvement. Responsibility for contract budgets, profit and loss, and financial forecasting sits at the heart of the role, alongside collaboration with Continuous Improvement and Compliance teams to maintain consistently high standards of delivery. The role also requires the development and maintenance of strong relationships with key stakeholders, including government agencies, local authorities, Jobcentre Plus, employers, and commissioners, helping to enhance performance, strengthen referral pathways, and support the continued growth of Seetec Employment UK. Our successful candidate will champion best practice, deliver an outstanding participant experience, and foster a culture where colleagues and participants are supported to achieve their full potential. Acting as an ambassador for the organisation, the postholder will represent the business at internal and external meetings, deputise for the Operations Manager when required, and demonstrate flexibility to travel in line with business needs. This is an exciting opportunity for a driven and commercially aware leader who is passionate about employability services, developing high-performing teams, and making a meaningful impact on people's lives and communities.
Requirements
- Extensive leadership and management experience.
- Proven experience working in a target-driven environment.
- Experience delivering services against contractual and quality standards.
- GCSE (or equivalent) in English and Maths at Grade C/4 or above.
- Strong IT skills, including Microsoft 365 applications such as Teams, Excel, and Word.
- Full UK driving licence.
Nice To Haves
- Extensive knowledge of the employability sector.
- Experience working in advice and guidance environments.
- Recognised Management or Leadership qualification (Level 3 or above).
Responsibilities
- Lead, motivate, and develop teams to achieve contractual and individual targets.
- Drive a high-performance culture aligned with Seetec’s values and objectives.
- Ensure delivery of KPIs across performance, customer service, quality, compliance, and financial measures.
- Manage budgets, profit and loss, and monthly financial forecasting.
- Review performance data and proactively address risks and improvement opportunities.
- Implement performance management processes, including coaching, mentoring, and staff development.
- Work with Continuous Improvement and Compliance teams to maintain high-quality, compliant services.
- Build and maintain strong relationships with Jobcentre Plus, local authorities, government agencies, employers, and other key stakeholders.
- Ensure participants receive a positive and engaging service experience.
- Champion and embed best practice across all areas of delivery.
- Deputise for the Operations Manager when required.
- Support safeguarding, Prevent, and data protection responsibilities.
- Ensure compliance with all company policies and procedures.
- Undertake any other duties appropriate to the role.
Benefits
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Pension - 5% Employee 5% Employer
- Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Salary Review
- Refer A Friend Scheme
- Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
