CTW Team Leader
About The Position
We're looking for an experienced Team Leader to support the Business Manager in leading a team of Employment Specialists. The successful candidate will play a key role in driving a high-performance culture, motivating and coaching colleagues to achieve contractual targets while delivering an exceptional service to participants. The role will champion continuous improvement, support participant progression, and promote safeguarding, health and safety, and equality, diversity and inclusion across the service. This is a rewarding opportunity for a passionate leader who wants to make a genuine difference by helping people transform their lives through sustainable employment. Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.
Requirements
- Previous leadership or management experience.
- GCSE English and Maths (or equivalent) at Grade C/Level 4 or above.
- Fully IT literate, with experience using Microsoft Office 365, Microsoft Teams and other digital technologies.
- Experience working within a target-driven environment.
- Proven experience delivering services against contractual requirements and quality standards.
- Strong communication, coaching and people management skills.
- Ability to motivate and develop individuals and teams to achieve performance objectives.
- Excellent organisational and problem-solving skills with a focus on continuous improvement.
Nice To Haves
- Knowledge of the employability, welfare-to-work and/or recruitment sector.
- Good understanding of the local labour market and employment opportunities within the region.
- Knowledge of Supported Employment models and frameworks, including IPS and SEQF.
- Experience working in advice, guidance or customer support environments.
- Experience building relationships with employers and external stakeholders.
- Full UK driving licence with the ability to travel across the region when required.
Responsibilities
- Lead, motivate and coach a team of Employment Specialists to achieve individual and team performance targets.
- Drive a high-performance culture aligned with Seetec's vision and values.
- Monitor performance and implement improvement plans where required.
- Ensure contractual, quality and compliance standards are consistently achieved.
- Conduct regular team meetings, one-to-ones, performance reviews and caseload reviews.
- Maintain accurate customer records and ensure evidence requirements are met.
- Support participants to achieve positive employment outcomes through high-quality service delivery.
- Build and maintain relationships with employers and key local stakeholders to create job opportunities.
- Promote programme awareness and encourage appropriate referrals.
- Identify local labour market opportunities and emerging employment sectors.
- Champion continuous improvement and best practice across the service.
- Ensure the health, safety and wellbeing of team members.
- Manage participant budgets in line with company procedures.
- Promote safeguarding, Prevent, equality, diversity and inclusion.
- Deputise for the Business Manager when required.
- Support team members in developing their digital skills and use of technology.
- Undertake regional travel and occasional overnight stays as required.
- Ensure compliance with all company policies, procedures and data protection requirements.
Benefits
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Pension - 5% Employee 5% Employer
- Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Salary Review
- Refer A Friend Scheme
- Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
- Opportunity to progress your career
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
