Employment Specialist Team Lead (WSS5): WorkSource Pullman
About The Position
The Employment Security Department is seeking an experienced, collaborative, and solutions-oriented Employment Specialist Team Lead for WorkSource Pullman. The role supports the Supervisor in overseeing program operations, guiding staff, and ensuring high-quality, compliant, and equity-aligned service delivery across Business Services, BFET, MSFW, RESEA, Wagner-Peyser, WorkFirst, and WIOA programs serving the Pullman, Clarkston, and Colville offices. The Team Lead serves as an extension of leadership, supporting consensus-based decisions and a healthy, secure work environment while balancing compliance, staff development, and customer service. The position coordinates daily workflows, monitors staff performance and work products, and applies continuous quality improvement processes. It also maintains frontline competencies and fills service delivery gaps by providing customer-centered employment, training, and case management services. The role is based onsite at WorkSource Pullman, may require occasional travel to surrounding WorkSource locations, and offers one remote-work day per week, subject to schedule changes.
Requirements
- Meet one of the following qualification options: one year as a WorkSource Specialist 4 with the Employment Security Department or equivalent class with another state's Employment Security agency; or three years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work, plus experience serving as a lead worker, team lead, or subject matter expert guiding staff, assigning work, and supporting daily operations; or a combination of education and relevant experience totaling at least three years.
- Ability to set direction, build trust, motivate staff, and improve team performance.
- Proficiency in coordinating workforce support efforts.
- Ability to refine workforce service operations.
- Ability to deliver personalized workforce services.
- Ability to take action to learn and grow.
- Ability to take action to meet the needs of others.
- Pass an Unemployment Insurance (UI) and Paid Family and Medical Leave (PFML) claim and fraud check.
Responsibilities
- Plan, schedule, assign, and direct daily work activities and workflow coverage for in-person and virtual operations.
- Deliver frontline services to individuals and groups, including case management, job-readiness activities, workshops, coaching, and outreach.
- Provide staff with day-to-day guidance, coaching, mentoring, and technical assistance.
- Support communication, implementation, and adherence to policies, regulations, and procedural changes.
- Serve as a primary contact for support, issue resolution, and operational guidance when the Supervisor is unavailable.
- Review and monitor staff work products for compliance with employment and training directives, contract requirements, and performance standards.
- Present performance findings and training needs to leadership and recommend adjustments to improve service quality.
- Assess customer skills, knowledge, and barriers to determine eligibility and develop individualized service and employment plans.
- Record and validate data across systems, including services, case notes, enrollments, exit outcomes, and expenditures.
- Monitor and report program performance using local and agency reporting systems.
- Support program operations and service delivery across the Pullman, Clarkston, and Colville offices.
- Provide occasional onsite support at surrounding WorkSource locations as needed.
Benefits
- Flexible work schedules may be available.
- Teleworking opportunities may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
