Supervisor Employment Services-Full-Time, Stratford

YMCA of Three Rivers • Stratford, ON

23h • CA$58,000 - CA$58,000 • Hybrid

About The Position

Are you enthusiastic and thrive in a fast-paced environment? Detail oriented, creative and an excellent communicator? Do you enjoy overseeing the daily operations of a team, including monitoring service contract and ensuring excellent customer services to all. Are you passionate about giving back to community, motivated by work that is truly meaningful and contributes to building a strong, vibrant, healthy, and inclusive community? If this is you, join our team and make an impact in the lives of people in our community. The YMCA of Three Rivers is a charitable organization proudly serving the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. We aspire to build connected and resilient communities. Our mission is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. We strive to be a great place to work so that all employees can live with purpose, passion, and potential to Shine On! This is where you come in.

Requirements

• Completion of post-secondary education in related field.
• 3–5 years of experience in employment services, with a strong understanding of workforce development and client-centered approaches
• 3+ years of people leadership experience, with a demonstrated ability to coach, mentor, develop, and performance-manage a growing team with varying levels of experience.
• Demonstrated ability to manage and monitor financial processes, and ensure compliance with funding agreements
• Ability to create structure within a developing team by clarifying roles, reinforcing expectations, and ensuring staff understand how their work contributes to overall team and organizational goals.
• Experience in building and sustaining partnerships with employers, funders, and community organizations
• Comfortable navigating difficult conversations and addressing performance or operational concerns.
• Strong understanding of performance targets, KPIs, and outcome-based service delivery
• Knowledge of local labour market trends and ability to apply data-driven insights to program development
• Strong administrative and office management skills, including resource planning and quality assurance
• Intermediate computer proficiency in Microsoft Office and familiarity with digital tools for virtual service delivery
• Excellent oral and written communication skills, with the ability to engage diverse stakeholders
• Experience implementing inclusive practices and fostering a culture aligned with JAIDE principles
• A valid driver’s license and reliable transportation are required
• Ability to work in a virtual and hybrid environment
• Acceptable Police Check

Nice To Haves

• Ability to communicate in a second language is an asset

Responsibilities

• Lead the daily operations of the Employment Services, building the team and program from the ground up.
• Foster a positive, empowering environment where staff are supported and equipped to help clients find meaningful employment.
• Coordinate staffing and resources while building strong relationships with local employers, funders, and community partners to enhance program offerings.
• Oversee the disbursement of financial support to clients and ensure accurate reporting for both the YMCA and funders.
• Support your team in their day-to-day work, guiding them through challenges, encouraging innovation, and ensuring smooth operations.
• Manage program budgets, evaluate service delivery methods, and lead quality assurance efforts to continuously improve outcomes.
• Cultivate strong internal and external partnerships, fostering collaboration to enhance the impact of Employment Services.
• Maintain open dialogue within the YMCA, engage with stakeholders, and stay informed about job market trends through workshops, trainings, and conferences.
• Lead with care and purpose, ensuring Employment Services remains an effective, inclusive, and responsive program that evolves with the needs of the community, our clients, and our team.

Benefits

• 3 weeks of vacation, with the opportunity to earn more as their length of service increases
• 12 well-being days for sick time or proactive self-care, which can be used as they are earned. Bereavement days are also available.
• Group pension plan (after two consecutive years of employment, with mandatory participation after three consecutive years)
• Prescription drugs, Basic dental coverage, Paramedical services, Vision care
• Access to an Employee (and Family) Assistance Program offering free and confidential counseling, resources, and services
• A free YMCA membership for you and your family, providing access to our fitness centers
• Discounts on YMCA programs and services, including childcare
• Continuous professional learning opportunities at no cost

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree