Employment Services Specialist 2026-02512

State of Wyoming•Cheyenne, WY

About The Position

The Workforce Specialist provides employment and training services and case management for individuals served by the Cheyenne Workforce Center across federally funded workforce programs administered by the Wyoming Department of Workforce Services. The role assesses participant needs, determines eligibility, develops individualized employment and service plans, coordinates services, and monitors progress toward education, training, and employment goals. It helps participants overcome barriers, gain skills, and obtain and retain employment while connecting employers with qualified workers. The position also maintains participant records, applies program requirements, coordinates resources with community partners, and supports fiscal and performance accountability.

Requirements

Bachelor’s degree, typically in Business or Human Services, or 3–4 years of progressive work experience, typically in Business or Human Services, as an education and experience substitution.
Valid driver’s license.
Knowledge of case management principles, participant assessment, individualized service planning, and strategies for addressing employment barriers.
Knowledge of workforce development services, career pathways, labor market information, and community resources.
Ability to learn, interpret, and apply federal and state program requirements, including eligibility, allowable services, documentation, confidentiality, and performance reporting.
Ability to manage a varied caseload, prioritize responsibilities, meet deadlines, and maintain participant follow-up.
Skill in maintaining accurate records and documentation using electronic case management systems.
Ability to coordinate services across programs and partners, identify co-enrollment opportunities, and avoid duplication of services or expenditures.
Ability to communicate clearly in conversations, correspondence, presentations, and written documentation.
Ability to work effectively with individuals from varied backgrounds, respond respectfully to challenging situations, and maintain professional boundaries.
Ability to use computers, office software, and management information systems.
Ability to work independently and collaboratively, accept feedback, and adapt to changing assignments and priorities.

Nice To Haves

Client case management experience.
Experience working in state and federal programs.
Customer service experience.
Experience building and maintaining relationships with community partners.

Responsibilities

Provide case management across assigned federally funded workforce programs, applying each program’s eligibility, service delivery, documentation, and reporting requirements.
Interview and assess participants’ employment goals, skills, education, work history, and barriers to employment.
Determine and document program eligibility and identify appropriate co-enrollment and coordinated-service opportunities.
Develop individualized employment or service plans, establish achievable action steps, and update plans as needs or circumstances change.
Provide career exploration, job search assistance, employment readiness services, referrals, and other appropriate services.
Coordinate education, occupational training, work experience, on-the-job training, and authorized supportive services.
Monitor participation and progress, address barriers, and provide follow-up to support completion, employment, and job retention.
Maintain timely and accurate case notes, service records, eligibility documentation, and outcome information in the department’s management information system.
Prepare and review service agreements, payment requests, and supporting documentation to ensure expenditures align with approved services and program requirements.
Build relationships with employers, education and training providers, and community partners to coordinate services and develop employment opportunities.
Support program monitoring and performance reporting by documenting services, skill gains, credentials, employment, and other required outcomes.