Employment Services Specialist III

State of Delaware•Dover, DE

7d•Hybrid

About The Position

The Employment Services Specialist III serves as a Business Service Representative (BSR), acting as a liaison between the Delaware Department of Labor’s Division of Employment & Training and the business community. The position develops and maintains strategic employer partnerships, generates quality job opportunities, and supports measurable hiring outcomes in collaboration with American Job Centers, Employment Services Specialists, and workforce partners. Key areas of focus include targeted outreach, vacancy posting, coordinating job fairs, and employer satisfaction. The BSR for the Dover Office serves all of Kent County, including travel throughout the county to visit employers, conduct onsite engagement, and attend job fairs. Occasional travel outside the county may be required. The role also provides employment services to job seekers and employers, including intake, orientation, assessment, career planning, referrals, training support, and monitoring progress toward employment goals. The position is eligible for telework under the State of Delaware’s Alternative Work Arrangement Policy; further information is provided at interview.

Requirements

Two years of experience in career counseling, including helping hard-to-serve job seekers develop realistic employment goals; interviewing to obtain facts and explore issues; identifying employment barriers; and jointly formulating plans directed at employment outcomes.
Two years of experience presenting training courses using varied methods such as lectures, structured exercises, role play, or group discussion, and training materials such as overheads, PowerPoint, handouts, or videos.
One year of experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet individuals’ human service needs.
One year of experience interpreting laws, rules, regulations, standards, policies, and procedures.
One year of experience using standard computer software for word processing, spreadsheets, or databases.
One year of experience in narrative report writing.
Applicants must be legally authorized to work in the United States.
A valid driver’s license is required as a condition of hire.

Responsibilities

Conduct individual and group intake sessions to orient job seekers and employers to available services and coach them on using available resources and equipment.
Conduct individual or group assessments to determine service needs.
Identify job seekers’ employment potential using assessment tools and labor market information.
Help job seekers develop realistic and achievable employment goals, identify employment barriers, and jointly formulate employability development plans.
Refer clients to employers for possible placement by comparing applicant qualifications with employer job requirements.
Refer clients to educational and other support service agencies to address barriers to employment.
Develop job placement opportunities and generate quality job opportunities through employer partnerships.
Work with eligible job seekers to obtain training from state-approved training institutions or explore other ways to pursue training and employment goals.
Monitor job seekers’ progress toward employability development plans and modify plans as necessary.
Conduct targeted employer outreach, post vacancies, coordinate job fairs, and support employer satisfaction and measurable hiring outcomes.
Travel throughout Kent County to visit employers, conduct onsite engagement, and attend job fairs; occasional travel outside the county may be required.