Coordinator

John Howard Society of Ottawa•Kanata, ON

2d•CA$62,813 - CA$71,096•Onsite

About The Position

Under the direction of the Department Director, you will step into a key leadership role managing the day-to-day operations for the Community and Employment Resource Centre and it’s satellite site. This role offers a perfect mix of providing high-impact service delivery and championing the strong core values of our Agency. You will get to lead, mentor, and inspire a fantastic team of staff and placement students, and help them reach their targets. If you are passionate about coaching, leadership, and employment services, this role is for you!

Requirements

University degree or College diploma in a related discipline (e.g., Social Sciences, Human Resources).
Minimum of 4 years working in Employment Services
Proven supervisory and leadership experience with a demonstrated ability to support and direct employees
Deep knowledge of the Employment Ontario service delivery model, local labour market dynamics, and provincial employment legislation.
Demonstrated ability to work effectively toward targets and outcomes.
Strong understanding of the target client population, individual employment needs, labour market trends, and available community resources.
Superior organizational, time-management, and multi-tasking skills; ability to solve problems, work under pressure, and meet tight deadlines.
Excellent interpersonal, written, and verbal communication skills.
Multi-cultural sensitivity with proven skill in working with a diverse range of individuals.

Nice To Haves

Direct familiarity with case management software and provincial tracking systems (such as EOIS-CaMS and Caseflo) is considered a strong asset.

Responsibilities

Manage the day-to-day operations to achieve or exceed service coordination metrics, client intake numbers, and employment retention outcomes set by the funder
Conduct regular file reviews and service quality assessments to guarantee program delivery adheres to service standards and funder guidelines.
Oversee the accurate tracking of client milestones and financial documentation in the provincial database system (e.g., EOIS-CaMS and Caseflo). Compile narrative and quantitative reports for stakeholders and funders.
Provide clear leadership, direction, coaching, supervision, and feedback to foster a strong, cohesive, collaborative, and effective team culture
Support recruitment, onboarding, performance management, and staff retention
Oversee site-specific expenditures and programmatic financial allocations (e.g., client training supports or employer incentives) in compliance with agency and funder guidelines.
Ensure accurate and timely completion of reporting and administrative requirements
Work collaboratively with the local network of employment agencies and related organizations, maintaining a specific, active engagement with the Eastern Ontario Employment Service Provider Network
Work closely with funders to establish, monitor, and optimize key performance indicators and program outcomes.
Develop new and maintain existing partnerships in the community based on program and client needs
Responsible for overseeing building operations, including coordinating cleaning staff, ensuring facility maintenance, and managing the day-to-day functionality of office equipment and services (e.g., photocopiers and building systems).