870866 - OPS EMPLOYMENT SECURITY REP II - 40090065

State of Florida • Key West, FL

22d • Onsite

About The Position

The OPS Employment Security Representative II (ESR II) is a professional position which promotes employment and training programs. The position is responsible for prioritizing work demands with a focus on customer satisfaction ensuring quality job referrals are based on employer skills sets and requirements. Employers are provided job order services, job creation, updates, placement verifications, follow-up and hiring events. The OPS ESR II also ensures that all services provided are adequately documented in Employ Florida (EF) and makes certain jobseekers and/or employers understand the extent of CareerSource services. FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. You will impact Florida Citizens by assisting job seekers to obtain and retain employment. Assist local employers in attracting and retaining qualified candidates based on their needed skill sets. FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

Requirements

• Knowledge, skills and abilities with Microsoft Office Suite applications, including but not limited to (Word, Excel, and Power Point).
• Knowledge of employment development and placement principles.
• Knowledge of the principles and techniques of interviewing and counseling.
• Knowledge of the methods of data collection.
• Ability to speak clearly and correctly.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to record, collect, evaluate and analyze data.
• Ability to work independently by planning, organizing and coordinating work assignments.
• Ability to listen effectively.
• Ability to read and understand reports, documents and other written materials.
• Ability to utilize problem-solving techniques.
• Ability to promote employment programs/activities via telephone or personal contact with employers and community organizations.
• Ability to work effectively as part of an integrated service delivery team.
• Ability to prepare reports, relating to employment security activities.
• Ability to learn and use other applicable State of Florida computer systems.
• As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
• Must possess or obtain certification as a Workforce Professional Tier 1 within 12 months of employment in the position.
• Required to travel.

Nice To Haves

• A Bachelor’s degree from an accredited college or university and/or 3 years’ experience in customer service, sales, marketing or career coaching.
• At least one year of Professional or nonprofessional experience in area related to customer service.

Responsibilities

• Receives immediate supervision from COM Senior Management Analyst Supervisor-SES and/or CareerSource supervisor.
• Identifies and recommends to center supervisor actions and services needed to maintain compliance with established regulations, directives and procedures through effective utilization of program tracking tools.
• Maintains and develops contact with resources within community groups and local organizations engaged in providing counseling and/or rehabilitative services.
• Research employability trends and provides data to individuals and other agencies.
• Assists Employment Security Representative I (ESR I) in more difficult cases where further background and graduate/advanced study can be of assistance.
• Conducts training sessions to assist staff in recognizing individuals in need of counseling.
• Creates monthly calendar for rotation/back-up of Resource Room.
• Conducts self-evaluation and participates in shared evaluations for the purpose of professional development.
• Provides information on CareerSource Southwest Florida services such as labor market information, hiring trends, employment opportunities and employer demands.
• Coordinates the provision of labor exchanges services to eligible persons to include, intake and assessment, one-on-one and/or group counseling, testing, job search assistance, quality job referrals and placement.
• Assesses customer needs and provide referrals to services as appropriate for targeted groups (Veterans with significant barriers, ex-offender, dislocated worker, homeless, disabled individuals, as well as general population) to Ticket to Work, Federal Bonding, Trade Adjustment Act, Workforce Innovation Opportunity Act, Welfare Transition, Participant, Supplemental Nutrition Assistance Program, Priority Re-Employment Program claimants, Veterans Services, In-House Hiring Events, Information Sessions, etc..
• Instructs job-seekers one-on-one and/or group settings by conducting employability skills workshops on presenting a positive image, how to effectively access job openings, completing applications, resume assistance, interview and networking techniques, etc.
• Provides specialized professional employment security services to individuals needing more complex assistance.
• Plans, coordinates, and implements an outreach plan which includes a system to contact employers, community-based organizations, and civic-organizations on a regularly scheduled basis to ensure that they are aware of services available through CareerSource Southwest Florida Centers.
• Coordinates the provision of labor exchange services to employers in obtaining skilled and productive employees and job-seekers with the goal of obtaining meaningful employment opportunities.
• Follows the standard operating procedure for customer complaint resolution.
• Updates the state complaint log

Benefits

• State Group Insurance coverage options (health, life, dental, vision, and other supplemental option)
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed