Employment Screening Coordinator

Aston Carter•Hanover, MD

3d•$20 - $22•Onsite

About The Position

The Employment Screening Coordinator supports the HR Shared Services department by delivering responsive, high-quality customer service for all employment screening activities across corporate, field, and hub locations. This role focuses on coordinating drug and alcohol testing and occupational health screenings, managing high-volume inquiries, and ensuring accurate and timely communication of screening results and requirements. The coordinator serves as a key liaison between field offices, corporate partners, and external vendors to ensure compliance with policies and smooth execution of screening processes.

Requirements

Strong initiative with a demonstrated willingness to drive change and accountability.
Strong problem-solving skills with the ability to prioritize work and effectively manage multiple tasks.
High attention to detail to ensure accuracy in processing sensitive employment screening information.
Strong customer service skills with a focus on providing a high-quality experience to internal and external stakeholders.
Ability to communicate clearly and professionally with all levels of the organization, both in writing and verbally.
Proficiency in Microsoft Excel, Word, and Outlook.
Experience providing administrative support in a human resources, HR assistant, HR representative, or benefits representative capacity.
Experience with employee screening processes and employee relations support.
Ability to create and interpret reports using Excel.
Ability to work effectively in a team-oriented environment that values openness and honesty.
Availability to work core hours of 8:00 a.m. to 5:00 p.m. EST.

Nice To Haves

Background in human resources, HR shared services, or employment screening is highly beneficial.
Experience working in a high-volume email and inquiry environment.
Comfort interacting with field offices, corporate partners, and external vendors.
Strong organizational skills and the ability to manage deadlines in a fast-paced setting.
Demonstrated ability to adapt to changing processes and requirements.
Interest in contributing to process improvements within HR and employment screening functions.

Responsibilities

Provide customer service and guidance to corporate, field, and hub locations on all employment screening matters, including drug and alcohol testing and occupational health screenings.
Assist the Employment Screening functional department with day-to-day guidance and administrative processing of screening activities.
Review, research, and respond to a high volume of alias emails related to employment screening, including pre-employment screenings, post-accident and reasonable suspicion drug testing, status updates on drug test results, and occupational health screenings.
Review and process drug test exception requests and medical record requests in a timely and accurate manner.
Review and process Non-DOT safety-sensitive results in accordance with established procedures and policies.
Support and coordinate drug and medical screening processes, including scheduling drug tests, setting up medical screening packages with vendors, and mailing non-negative notices for positive drug test results as required.
Vet and approve medical marijuana cards in alignment with company policies and applicable guidelines.
Review, respond to, or distribute all incoming team alias emails within HR Matters to ensure prompt and accurate resolution of inquiries.
Effectively communicate, both verbally and in writing, candidates’ eligibility and any required actions to field support groups and relevant stakeholders.
Respond to field offices and corporate partners via phone and email regarding pre-employment screening questions, clinic issues, and general inquiries.
Act as a liaison between operating company field offices, corporate partners, and employment screening vendors to resolve issues and coordinate services.
Provide regular reporting to operating companies, including daily and weekly reports related to employment screening activities.
Assist with ad hoc projects, tasks, and administrative duties as needed to support the HR Shared Services and Employment Screening functions.
Complete client attestations related to health and safety requirements as needed.
Mail non-negative results and related notices as required by state law.
Answer questions from field personnel and provide clear, consistent guidance on screening policies and procedures.