Employment Retention Specialist
About The Position
Prospect helps people get jobs. We’re a not-for-profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Clients are. We welcome anyone who is looking for a better life through employment. We work with candidates who have degrees; we also work with people who are experiencing homelessness or experiencing a mental health condition or challenge. We can help upgrade clients’ skills; we can also work with an employer to help them understand a candidate’s disability. Above all, we’re creative and resourceful. Recognizing that not everyone learns in the same way, our methods include art and the great Alberta outdoors as tools. We help young and old, people changing industries, recent immigrants, veterans, people with disabilities, and everyday Albertans who feel that the job search process has become daunting. If that sounds good to you, let’s get to work!
Requirements
- Post-secondary education in Business, Social or Behavioral Sciences, Human Services, Psychology, Life Coaching, Leadership, and/or a related discipline.
- 2+ years related experience; with demonstrated reliability shown in past positions.
- Some post-secondary education and/or an equivalent combination of education and professional experience will be considered.
- Moderate skill level in Microsoft Office(Word, Excel, Outlook and PowerPoint).
- Persuasion, negotiation, tenacity, and a results-oriented attitude.
- Strong written and verbal communications skills, with demonstrated ability to present and facilitate.
- Excellent listening and critical thinking skills with the ability to identify problems and provide strategic, workable solutions.
- Ability to work individually and in a broader team based environment.
- A driven, ambitious, charismatic person who thrives under pressure.
- Knowledge of labour market and workforce planning solutions.
- Able to maintain high ethical standards and handle sensitive information in a confidential, diplomatic manner.
Nice To Haves
- Exposure to Diversity and Inclusion specific to disabilities is an asset.
Responsibilities
- Research client file(s) to determine: service plan, work history, diagnosis, support network, medication requirements, current funding, client learning style and all other relevant information, to assist in establishing retention strategies, goals, and outcomes for clients and employers
- Complete on-site observation of client work performance, and collaborate with employers to achieve success through tailored strategies to manage employment
- Educate employers around strategies used with the learning style of the client, and develop transition plans for employers
- Analyze details of work expectations, work environments, and workplace cultures to anticipate possible barriers and stress points for clients
- Provide employers with ongoing education and sensitivity training on an inclusive workplace
- Assess clients and play an active role in building the confidence and capacity of clients to perform successfully in their role
- Update Service Coordinators, Career Advisors and other support networks on placement progress
- Continually monitor client and employer satisfaction with Prospect’s services and adapt according to feedback provided
- Accurately submit all required reporting in a timely fashion
- Adhere to and promote safety protocols, policies, and processes on the employer’s worksite
- Maintain a strong working knowledge of Alberta Employment Standards, Occupational Health and Safety Standards, Human Rights, Canadian Employment Equity Act, CET standards and funder policies and protocol
Benefits
- Accommodation for application or selection process
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
