Employment Lead, Manufacturing Program

Reception House•Kitchener, ON

6d•CA$60,000 - CA$65,000•Onsite

About The Position

Reception House is a non-profit, community-based organization that delivers quality settlement, integration and support services to refugees and newcomers in Waterloo Region. Since 1987, Reception House has helped thousands of refugees rebuild their lives in Canada through specialized programs and services designed to help them become established in their new communities. We currently have an exciting contract opportunity for a full time Employment Lead, Manufacturing Program on our Employment team. The Employment Lead manages the delivery of the manufacturing employment and training program. This role provides program oversight, supports participant service delivery, and ensures high-quality employment and training outcomes. The role oversees staff assignments, supports performance and development, and ensures program targets and compliance requirements are met. They build partnerships with employers, training providers, and community organizations to support service delivery and create employment opportunities. The role also includes employer engagement, workforce development, reporting, data tracking, and program monitoring.

Requirements

Post-secondary education in Social Services, Career Development, or related field.
Minimum 3 years of experience in employment services or settlement programs required.
Experience working with newcomers, including immigrants, refugees, and GARs.
Knowledge of labour market trends and employment resources.
Understanding of newcomer settlement and integration challenges.
Strong leadership, coaching, and team management skills
Ability to design and deliver employment-related programming and curriculum
Effective relationship-building with employers and community partners
Case management and client assessment skills
Strong organizational, administrative, and reporting skills
Proficiency in MS Office and case management/data tracking systems.
Strong relationship-building skills and ability to work effectively in a culturally diverse environment.
Excellent communication and interpersonal skills (active listening, written and verbal; in-person and virtual).
High level of cultural competence, self-awareness, and sensitivity to diverse life experiences, including trauma-informed practice.
Strong problem-solving, critical thinking, and decision-making abilities.
High level of initiative, accountability, and proactive approach to work.
Effective organizational and time management skills, with the ability to manage competing priorities.
Collaborative, team-oriented approach with the ability to lead and support staff.
Resourcefulness and adaptability in dynamic and evolving environments.
Ability to uphold organizational values while engaging with clients, employers, and community partners.

Nice To Haves

Demonstrated team leadership or supervisory experience is preferred.
Valid driver’s license and access to a reliable vehicle is strongly preferred.

Responsibilities

Lead the day-to-day coordination, implementation, and delivery of the manufacturing employment and training program.
Supervise, coach, and support staff, including performance management, workload coordination, and professional development.
Oversee participant service delivery, case management, follow-up, retention activities, and provide guidance on complex client situations.
Ensure achievement of recruitment, training, placement, retention, and employment outcome targets.
Monitor program performance, participant outcomes, service quality standards, and compliance with funder requirements and organizational policies.
Build and maintain relationships with employers, training providers, and community partners to support participant employment opportunities and program success.
Oversee administrative functions, including maintaining accurate participant records, data tracking, reporting, analysis, and program monitoring using CaMS and other employment service tracking platforms, ensuring compliance with funding and organizational requirements
Provide regular operational updates, performance reports, and recommendations to the Employment Manager to support continuous program improvement.