Employment Development Supervisor - Auburn

State of Washington•King County – Auburn, WA

3d•Onsite

About The Position

The Employment Security Department (ESD) is seeking a collaborative, people-centered leader to serve as a WorkSource Supervisor. The ideal candidate is an inclusive coach who builds strong teams, communicates with clarity, and leads with empathy and accountability. You excel at guiding staff through change, interpreting complex workforce policies, and ensuring consistent, high-quality service delivery. You are skilled at balancing operational needs with regulatory requirements, fostering partnerships, and supporting a culture grounded in equity, customer service, and continuous improvement. About the Workforce Services Division: Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

Requirements

Two years as a Workforce Specialist within the Employment Security Department, or in an equivalent class with another state’s Employment Security agency.
OR One year as a Workforce Lead Worker within the Employment Security Department, or in an equivalent class with another state’s Employment Security agency.
OR Three years serving as a lead worker, team lead, or subject matter expert responsible for guiding staff, assigning work, and supporting daily operations, AND managing customer service operations, resolving complaints, and ensuring high-quality service delivery.
OR A combination of education and/or relevant experience.
Ability to take action to learn and grow.
Ability to take action to meet the needs of others.
Staff Supervision, Leadership, and Professional Development: Ability to manage workforce personnel, set direction, build trust, motivate staff, and elevate overall team performance through effective supervision and ongoing professional development.
Operational Oversight Expertise: Ability to manage day-to-day workforce services.
Regulatory Compliance Expertise: Ability to assess and enforce workforce policies.
Performance Management Expertise: Ability to establish and track workforce program goals.
Interagency Collaboration Expertise: Ability to foster partnerships across workforce programs.
Process Improvement Knowledge: Proficiency in enhancing employment service delivery.
Budget Oversight and Financial Management Expertise: Ability to track workforce expenses and approve purchases.
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Responsibilities

Manage daily operations, guide staff development, and coordinate with internal and external partners to ensure integrated, customer-focused service delivery.
Oversee program performance, budgets, and compliance.
Build relationships with businesses and community organizations.
Represent ESD within the workforce system.
Lead and support staff through coaching, mentoring, training, and performance management to ensure high-quality service delivery.
Plan, assign, and direct daily work across multiple workforce programs, ensuring compliance with state and federal regulations.
Interpret and communicate policy changes, ensuring staff understand and follow agency procedures.
Manage personnel functions, including hiring, evaluations, corrective actions, and adherence to collective bargaining agreements.
Monitor and analyze program performance, reconcile data, and implement strategies for improvement.
Oversee program budgets, safeguard resources, approve expenditures, and support contract-related activities.
Coordinate service delivery with internal teams and partner agencies to ensure consistent, integrated customer support.
Engage with businesses and community partners to promote WorkSource services and strengthen employer relationships.
Represent ESD in community meetings, outreach events, and partnership activities.
Respond to customer needs, resolve complaints, and support a safe, secure, and equitable service environment.