Supervisor, Employment Services (YESS)

Skills For Change Metro•Toronto, ON

8h•CA$0 - CA$65,000•Onsite

About The Position

With 43 years of operations, Skills for Change is a highly respected non-profit charity with a province-wide reputation for pioneering programs that respond to shifting immigration and workplace trends and lead to employment. We offer a range of accelerated programs for newcomers to Canada, immigrants, refugees, women, youth, seniors, LGBTQ+ and Black Canadians. We have multiple locations across the GTA and serve 20,000 clients annually. We believe we are in the best position to provide thought leadership through evidence-based programming, impact stories, and proactive policy advocacy using knowledge mobilization products. The Supervisor, Employment Services YESS(Youth Employment and Skills Strategy) is responsible for supervising a range of employment-related programs and services designed to support clients in achieving employed outcomes. This includes the coordination and oversight of employer engagement activities, employment services and staff. Reporting to the Interim Manager, Employment Services, the Supervisor ensures the effective delivery and smooth operation of programs that serve underserved populations, including barriered youth and individuals furthest from the labour market. With a strong focus on employment outcomes and sustained job retention, the Supervisor promotes equitable access to career and education pathways by overseeing skills development, employer partnerships, and tailored wraparound supports. Through a client-centered approach, the Supervisor fosters meaningful employment opportunities across multiple sectors.

Requirements

Master’s degree in related discipline or Bachelor’s degree with equivalent work experience
Minimum 2-3 years’ experience in program delivery or management within Employment Ontario program or employment services delivery in non-profit
Minimum of 2-3 experience with staff supervision within a unionized environment
Superior skills in proposal writing.
Excellent presentation and facilitation skills
Ability to manage landlord relationship and provide property oversight.
Extensive experience working cooperatively with various government and community agencies providing training and employment services.
Demonstrated excellence in time management, organization planning, and research skills.
Knowledge/understanding of and sensitivity to issues of concern to immigrants and refugees and those with special needs.
Strong leadership and teambuilding skills.
Strong analytical and problem-solving skills.
Positive and flexible attitude towards change and willingness to contribute to organizational goals.

Nice To Haves

Knowledge of regulatory bodies, professional associations, Information Technology, other bridging programs in Ontario or Canada to serve in regulated occupations is an asset
Experience in budget preparation and budget management.

Responsibilities

Lead employer engagement strategies to build and maintain relationships across various industries, with a focus on developing talent pipelines that support employment and bridging programs
Identify and target employers aligned with client needs, converting leads into long-term partnerships that facilitate job placements, mentorships, and career development
Stay informed on labour market trends and in-demand skills to ensure programming is responsive to employer needs and evolving sector demands
Guide staff in promoting employer-related services and financial incentives, supporting the delivery of job development activities and employer-facing events such as job fairs and networking forums
Track and report on employer engagement activities to support evaluation, accountability, and program planning
Supervise the daily delivery of employment programs and activities of the staff members, ensuring alignment with funding requirements and organizational priorities
Ensure that clients are effectively and efficiently served
Monitor program quality, performance metrics, and outcomes to ensure effective service delivery and continuous improvement.
Adhere to and follow all program reporting mechanisms as laid out in the contractual agreement, including the use of related databases for data management.
Ensure client services are culturally responsive, trauma-informed, and equity-focused, with integrated support for mental health, housing, and training referrals.
Monitor and track the smooth and ongoing operation of cross program referrals and shared resources.
Intervene and support staff in dealing with difficult clients/situations when necessary.
Work collaboratively with the other management team members to ensure consistency in service delivery and sharing of resources across sites resulting in smooth program delivery.
Collaborate and work closely with other SfC Supervisors and Managers to establish processes and protocols for sharing resources and referrals and to build agency capacity.
Track project performance, specifically to analyze the successful completion of short and long-term goals.
Contribute to the overall employment services’ results by making recommendations that significantly improve operational efficiency and effectiveness.
Monitor the targets and adjust the staff focus and priorities based on those outcomes.
Incorporate and optimize internal programs relationships and guide the staff to collaborate with other SfC departments to maximize the client support
Travel to other SfC locations is an integral part of the position
Provide consistent, hands-on leadership, coaching, and performance management to a team of frontline staff, fostering a collaborative, inclusive, and growth-oriented work culture
Recruit, train, and support staff to deliver high-quality employment services and employer engagement activities
Lead regular, structured performance discussions with staff to review individual and team KPIs, assess progress, identify performance gaps, and implement targeted action plans that support overall program outcomes
Provide guidance, mentorship, and support to the bridging program team, helping them offer occupation-specific bridging program services and structured activities to support their successful integration and licensure process
Work with the programs staff on identifying barriers facing immigrants in regulated occupations and suggesting possible solutions. Ensure clients receive appropriate, individualized support and follow-ups, reviewing complex cases to guide front line staff in addressing challenging situations
Ensure clients in regulated occupations receive appropriate, individualized support and follow-ups, reviewing complex cases to guide program coordinators in addressing challenging situations
Facilitate team meetings focused on performance monitoring, including reviewing data trends, tracking progress against targets, identifying emerging risks, and realigning priorities to maintain strong results
Evaluate team members' performance, provide constructive feedback, and set professional development goals
Monitor, mentor and provide support to team members on client/staff issues, elevating to Manager as appropriate
Coordinate regular reflective practice meetings to promote continuous learning, service improvement and innovation
Ensure that staff remain motivated and engaged in ongoing learning and skills enhancements to better serve the needs of the clients.
Ensure that staff relations and work conditions promote a barrier-free, non-discriminatory environment which is consistent with the agency’s anti-racism, anti-discrimination/harassment policies.
Work collaboratively with the Employment Services team to ensure that HR policies and procedures are consistent and effective across locations
Oversee staff scheduling to ensure consistent coverage and service excellence
Provide back up support as required across employment services locations.
Represent the organization amongst community partners at external committees, network meetings, and community outreach events to strengthen referral pathways and expand collaborative opportunities
Build relationships with training institutions, educational partners, and community agencies to support wraparound services and holistic employment pathways.
Contribute to the strategic direction of employment services by identifying emerging trends, program gaps, and opportunities for innovation.
Support the design and implementation of pilot initiatives focused on employer engagement, youth employment, and sector-specific programming
Assist in proposal writing and program development when necessary for new funding opportunities aligned with organizational goals
Prepare monthly and quarterly reports, business plans, and other reports as required by the funder
Write monthly management narrative reports and prepare agency statistical reports
Collect, analyze, track and monitor monthly, quarterly and annual statistical reports and statistics on an ongoing basis to ensure program targets are being met on a timely basis
Take timely and corrective action when necessary if program targets are falling behind
Develop, manage and oversee training supports, and resources
Conduct regular audits, observations, and coaching sessions to reinforce compliance, quality assurance, service consistency, and performance improvement
Coordinate project purchases (vendors, resources, supplies, capital items), and approve program expenses
Participate in meetings such as Management meetings, program team, staff, and other meetings as required
Work co-operatively with other Skills for Change staff involved in related initiatives
Ensure the safety and maintenance of the service delivery locations
Liase with the appropriate parties regarding any maintenance and safety issues.
Handle additional tasks as required by the Interim Manager and Senior Manager of Employment Services