Employer Service Collection Technician

Beneva•Quebec, QC

2d•Hybrid

About The Position

You will contribute to the management and processing of payroll deduction payments for various financial products and services. You will ensure the accuracy of billing, collection, reconciliation, and file follow-up operations, while providing quality service to employers, clients, and internal partners. You will perform the following functions: Ensure the processing of operations related to the payroll deduction payment method, including billing, collection, reimbursements, and file follow-up. Analyze anomalies, discrepancies, or specific situations and make the necessary corrections in the systems to ensure the accuracy of the files. Perform financial reconciliations and required reconciliations to validate the integrity of transactions and the conformity of data. Follow up on accounts with discrepancies or payment delays and implement appropriate actions for their regularization. Respond to inquiries from employers, clients, and internal partners, and ensure the processing and follow-up of files entrusted to you. Manage administrative activities related to institutions, employers, and billing schedules to ensure the smooth running of operations. Collaborate with various sectors of the organization and act as a resource person regarding payroll deductions and collection processes. Participate in maintaining work procedures and knowledge sharing to support the continuous improvement of practices. Ensure compliance with internal controls, financial standards, and requirements related to the protection of personal information. Perform any other related tasks requested by your immediate supervisor.

Requirements

Hold a college diploma (DEC) in administrative techniques, finance, accounting profile, or a discipline deemed equivalent.
Accumulate a minimum of three (3) years of relevant experience in customer service, collections, or a related field.
Possess experience related to processing direct debits or payroll deductions.
Mastery of the French language, both spoken and written.
Advanced mastery of the English language, both spoken and written, due to the nature of the tasks, work tools, or interactions with English-speaking colleagues, partners, clients, or suppliers, or to meet the company's growth objectives (bilingualism). Successful candidates will be required to take an English test.
Mastery of computer tools relevant to the function.
Possess intermediate knowledge of Microsoft Excel. Successful candidates will be required to take an Excel assessment.
Pass an analysis and reasoning test.

Responsibilities

Ensure the processing of operations related to the payroll deduction payment method, including billing, collection, reimbursements, and file follow-up.
Analyze anomalies, discrepancies, or specific situations and make the necessary corrections in the systems to ensure the accuracy of the files.
Perform financial reconciliations and required reconciliations to validate the integrity of transactions and the conformity of data.
Follow up on accounts with discrepancies or payment delays and implement appropriate actions for their regularization.
Respond to inquiries from employers, clients, and internal partners, and ensure the processing and follow-up of files entrusted to you.
Manage administrative activities related to institutions, employers, and billing schedules to ensure the smooth running of operations.
Collaborate with various sectors of the organization and act as a resource person regarding payroll deductions and collection processes.
Participate in maintaining work procedures and knowledge sharing to support the continuous improvement of practices.
Ensure compliance with internal controls, financial standards, and requirements related to the protection of personal information.
Perform any other related tasks requested by your immediate supervisor.