Employer Reporting Customer Service Representative

Kpers • Topeka, KS

10d • Onsite

About The Position

The Kansas Public Employees Retirement System (KPERS) is seeking an Employer Reporting Customer Representative to serve as a trusted resource for employers participating in the Kansas Public Employees Retirement System (KPERS). In this role, you'll help employers successfully report employee information, submit contributions, and navigate the KPERS Employer Portal. KPERS is a people-focused organization committed to supporting Kansas public employees throughout their careers and into retirement, providing disability, death, and lifetime retirement benefits.

Requirements

• Two to three years of customer service or administrative support experience in a payroll, benefits administration or financial setting.
• Experience providing customer support by phone and email in a professional, high-volume environment.
• Strong attention to detail and accuracy when reviewing records and processing transactions.
• Ability to analyze information, identify discrepancies, and resolve issues independently.
• Proficiency in Microsoft Office products, specifically Excel.
• Experience entering and maintaining data in computerized systems while maintaining confidentiality.
• Ability to explain complex information to others in an understandable manner.
• Experience reviewing financial reports, delinquency notices, or account reconciliations.
• Experience interpreting policies, regulations, or procedures and applying them consistently.
• Effective oral and written communication skills.
• Ability to maintain positive working relationships with a diverse group of people.
• Ability to work effectively within a team.
• Commitment to excellent customer service.

Nice To Haves

• Knowledge of pension, retirement or benefits claims is a plus.
• An associate’s degree in business, accounting or a related area may be substituted for one year of required experience.

Responsibilities

• Serve as the primary point of contact for employers, providing timely, professional, and courteous assistance by phone and email.
• Answer the Fiscal Services toll-free support line, assisting employers with: Electronic Funds Transfer (EFT) remittances, Pay period reporting, Employee enrollments, Employer Portal navigation, Other reporting and contribution questions.
• Document employer interactions to ensure accurate records and consistent follow-up.
• Monitor and respond to employer emails, helping customers meet reporting deadlines and resolve questions efficiently.
• Review reports to identify and resolve reporting issues.
• Process adjustment requests and arrearage certifications with accuracy and attention to detail.
• Partner with employers to research and resolve reporting discrepancies while verifying the accuracy of submitted information.
• Collaborate with teammates across the agency to deliver outstanding service and continuously improve employer support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree