Employer Service Specialist
About The Position
Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.
Requirements
- Arithmetic - 12th grade;
- Ability to organize and manage multiple priorities and meet deadlines;
- Strong customer service orientation;
- A demonstrated capability and experience with relevant computer-based systems such as Microsoft Word, Excel (formulas and functions). Familiarity with PowerPoint, Access, presentation software, including web-based programs, and Internet navigation helpful;
- Excellent interpersonal and written communications skills;
- High performance teams and a strong team player;
- One to two years of Customer Service/Relations experience;
- Commitment to company values;
- Flexibility with work schedule.
Nice To Haves
- Bilingual (English/Spanish)
- Strong customer service orientation in union environment.
Responsibilities
- Communicate daily with Employers;
- Calculate remittance obligations and explain to Employers;
- Follow-up with Employers on unpaid invoices;
- Provide on-going education and support of Funds' systems, programs, rules, policies, and benefits.
- Follow the workflow and processes of Funds operations as they relate to Employers (Billing, Collections, Audit, Eligibility and Contracts)
- Interface and coordinate with Senior Management in the following departments: Contracts, IT, Audit, Billing and Collections (and other departments, as required);
- Assist with the timely on-boarding of Employers onto electronic reporting;
- Participate in project work assigned to the department;
- Able to build relationships with a broad range of people;
- Draft letters, e-mails, memorandums and educational materials;
- Able to work as part of a team whether inter and/or intra departmental;
- Perform additional duties as directed by the Director of Employer Relations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
