Employer Implementation Analyst

Alegeus•Maitland, FL

1d•$21 - $36•Hybrid

About The Position

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As an Employer Implementation Analyst, you’ll deliver top-notch service by supporting stakeholders throughout onboarding, new business, and ongoing initiatives, while effectively educating them on the value proposition of our clients' products and services through proven project management methodologies. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us. At Alegeus, we’re driven by the possibilities ahead — energized by the challenges we tackle and the growth we create for our people and partners. Our culture thrives on exceptional work and diverse perspectives, with a strong sense of care that unites us. As we transform the healthcare benefits landscape, we empower our employees to shape their careers and the future of our industry. If you’re ready to join a team that’s bold, collaborative, and inspired to make an impact, your next opportunity starts here. If you’ve ever swiped an FSA debit card or saved money in an HSA, there’s a good chance Alegeus helped make it possible! As the industry leader in consumer-directed healthcare solutions, our technology powers millions of benefit accounts. Our partners – which include some of the nation’s largest health insurance plans, benefit administrators, and financial institutions – use Alegeus software to manage accounts and process more than $6 billion in healthcare payments annually. As the market continues to evolve, Alegeus is uniquely equipped with the technical expertise and proven experience to help our partners succeed and grow by delighting their customers. We take immense pride in the impact we deliver, and deeply value the teammates we collaborate with to achieve it. We prioritize authenticity, trust and tenacity, and welcome diverse perspectives as we tackle each new challenge head-on. If you’re interested in working for an organization that cares deeply about succeeding together – for our partners, each other, and the people whose healthcare journeys we support – then you’ve come to the right place.

Requirements

Proficient in MS Office programs including Outlook, Word, PowerPoint and Excel.
1+ years of experience working with employer groups is preferred.
1+ years’ experience in health insurance or consumer directed products such as HRAs, HSAs, FSAs, etc. whether at an agency, TPA, health plan or financial intuition is preferred.
Bachelor’s degree or equivalent education and/or work experience required.

Responsibilities

Successfully onboard clients to the platform, configure plans, and manage renewals with a 98.5%+ success rate, ensuring accurate setup and documentation.
Enroll employees via EDI or manual processes and handle eligibility updates including new hires, changes, and terminations.
Provide responsive service by analyzing and resolving client, plan, and customer escalations within a 3–5-day window, including card and claim issues.
Identify process gaps, recommend and implement improvements, and contribute to the development of best practices and supporting documentation.
Maintain high data integrity by capturing and inputting employer and participant information accurately across systems.
Monitor trends, proactively address issues, and ensure clients are leveraging best practice solutions for optimal platform use.