Temporary Employer Engagement Coordinator

Chapman University Careers•Irvine, CA

About The Position

Under the supervision of the Assistant Director of Employer Engagement and other Career and Professional Development (CPD) leadership, this position will serve as a part of the Employer Engagement team in creating a comprehensive, highly service-oriented functional area of the CPD. The Temporary Employer Engagement Coordinator is responsible for developing and maintaining effective relationships with local, regional, national, and global employers to increase recruiting opportunities for all Chapman students and alumni. In collaboration with the Assistant Director, this role will support the hiring needs of employers, alumni, parents, and other stakeholders by maintaining exceptional customer service designed to enhance their relationship with the university and promote the strengths of Chapman students and alumni. This position will support the planning and execution of the university’s central recruiting programs, including career fairs, on-campus interviews, information sessions, and site visits, as well as managing the posting of employment and internship opportunities on the CPD’s job portals. To foster alumni engagement with current students to support their professional development, the Coordinator will execute the day-to-day administration and oversight of The Panther Network, including the biannual mentorship program.

Requirements

Associate’s degree or equivalent combination of education and relevant experience.
1-2 years of full-time professional experience, with a preference for experience in administration, recruiting, sales, development coordinator, or employer engagement in an academic, corporate, or related setting.
A high level of professionalism and excellent customer service skills, including responsiveness to any inquiries from employers, students, alumni, and campus partners.
Strong communication and interpersonal skills to relate to, network, and communicate effectively with a variety of constituents.
Strong oral, written, and quantitative and culturally competent communication skills, including excellent use of grammar and proven ability to prepare, edit, and proofread documents and correspondence.
Strong organizational skills, detail-oriented, and ability to remain flexible to changing business needs and priorities.
Proven ability to manage several different projects simultaneously and under time pressure.
Ability to formulate and communicate policies and procedures for recruiting and internship programs.
Technical skills to learn and use enterprise systems and departmental applications related to the position, such as Handshake and PeopleGrove.
Analytical skills to identify and research information, analyze and resolve problems, assess alternatives and escalate concerns when needed.
Ability to demonstrate initiative in timely completing tasks, anticipate future needs, and work well in a team.
Aptitude to understand and consistently ensure compliance with university policies, state and federal rules and regulations, including FERPA and data privacy and security regulations.
Ability to use sound judgment, tact, and diplomacy and to maintain confidentiality at all times.

Responsibilities

Support the day-to-day operations of the Employer Engagement team to provide excellent customer service experience for all employers, students, alumni, faculty, and other key stakeholders of the university.
Oversee the administration of various recruiting programs, including career fairs, networking nights, information sessions, on-campus interviews, and employer site visits to support the hiring needs of employers and promote Chapman students and alumni.
Manage event registrations, interview schedules, and information sessions for employers in Handshake.
Establish new employer contacts and strengthen current employer contacts through outreach activities, such as cold calls, virtual meetings, employer visits, etc. to expand the number of internship and post-graduation opportunities for students.
Work with the Marketing and Communications Manager on email marketing campaigns to new and existing employers to meet CPD goals.
Collect data on engagement efforts and results through the Employer Relationship Management (ERM) system and adhere to a Standard Operating Procedure (SOP), including tracking and quantifying employer touch points (meetings, site visits, emails, phone calls, etc.) in accordance with the CPD’s KPIs.
Work with the Assistant Director of Administration and Career Resources on the collection of event participation fees, creation or maintenance of online payment portals, reimbursement processing, etc.
Serve as the primary departmental contact and project manager for The Panther Network, including overseeing the fall and spring mentoring programs.
Collaborate with the Alumni Engagement team on The Panther Network, including the mentoring program participation and the matching of students to mentors.
Serve as Handshake’s primary point of contact on the Employer Engagement team and liaise with Handshake Customer Support as needed to resolve issues and request/implement new features.
Track employer engagement (e.g., on-campus recruiting and other programs) in Handshake and in the ERM.
Oversee employer data tracking and reporting within Handshake and the ERM.
Oversee the approval of Handshake employers and jobs, while resolving any fraudulent employer or job posting issues by closing their Handshake account or posting and communicating with affected students with immediacy.
Manage the job portal, encourage employer registration, and train employer partners on how to navigate the job portal and utilize various recruiting tools.