Employer Engagement Manager

Chapman University Careers•Irvine, CA

About The Position

Under the supervision of the Assistant Director of Employer Engagement, this position serves as a part of the Employer Engagement team, creating a comprehensive, highly service-oriented functional area within the Career and Professional Development (CPD) Office. The Employer Engagement Manager is responsible for developing and maintaining effective relationships with local, regional, national, and global employers to increase recruiting opportunities for all Chapman students and alumni. In collaboration with the Assistant Director, this role supports the hiring needs of employers, alumni, parents, and other stakeholders by maintaining exceptional customer service designed to enhance their relationship with the university and promote the strengths of Chapman students and alumni. This position supports the planning and execution of the university’s central recruiting programs, including career fairs, on-campus interviews, information sessions, site visits, and the Premier Employer Partner Program, as well as managing the posting of employment and internship opportunities on the CPD’s job portals. To foster alumni engagement with current students to support their professional development, the Manager executes the day-to-day administration and oversight of The Panther Network, including the biannual mentorship program.

Requirements

Bachelor’s degree required.
Valid Driver’s License
2-3 years of full-time professional experience, with a preference for experience in administration, recruiting, sales, development coordinator, or employer engagement in an academic, corporate, or related setting.
A high level of professionalism and excellent customer service skills.
Strong communication and interpersonal skills.
Strong oral, written, and quantitative and culturally competent communication skills, including excellent use of grammar and proven ability to prepare, edit, and proofread documents and correspondence.
Strong organizational skills, detail-oriented, and ability to remain flexible to changing business needs and priorities.
Proven ability to manage several different projects simultaneously and under time pressure.
Ability to formulate and communicate policies and procedures for recruiting and internship programs.
Technical skills to learn and use enterprise systems and departmental applications related to the position, such as Handshake and PeopleGrove.
Analytical skills to identify and research information, analyze and resolve problems, assess alternatives and escalate concerns when needed.
Ability to demonstrate initiative in timely completing tasks, anticipate future needs, and work well in a team.
Aptitude to understand and consistently ensure compliance with university policies, state and federal rules and regulations, including FERPA and data privacy and security regulations.
Ability to use sound judgment, tact, and diplomacy and to maintain confidentiality at all times.
Ability to work early mornings, evenings, and weekends and travel, as needed, to support the work of Chapman and the CPD.

Responsibilities

Strategically manage the university’s central recruiting programs, meeting goals set by CPD leadership for increasing employer engagement through industry and employer research, outreach, and targeted milestones tracked through the Employer Relationship Manager (ERM) system.
Oversee the administration of various recruiting programs, including career fairs, networking nights, information sessions, on-campus interviews, tablings, coffee chats, and employer site visits.
Manage event registrations, interview schedules, and information sessions for employers in Handshake.
Conduct internship and post-graduation job development and employer outreach to expand opportunities for students.
Stay up to date on local, state, national, and global industry and employment trends.
Establish new employer contacts and strengthen current employer contacts through outreach activities, executing the CPD’s Strategic Employer Engagement Plan.
Manage employer engagement efforts by attending and participating in employer meetings and networking at professional organization events and chambers of commerce activities.
Travel to and attend employer meetings, professional association meetings, employer site visits, and other off-campus events as required.
Work with the Marketing and Communications Manager on email marketing campaigns to new and existing employers.
Promote the establishment and nurturing of productive relationships with industry leaders and corporate recruiters.
Identify appropriate contacts for the Career Education team and other campus partners by providing employers/contacts for career-related workshops and panels.
Support the day-to-day operations of the Employer Engagement team to provide excellent customer service.
Collect data on engagement efforts and results through the ERM and adhere to Standard Operating Procedures (SOP), including tracking and quantifying employer touch points.
Train and supervise student workers to input employer engagement and event information into the ERM and Handshake and comply with any SOP.
Supervise student workers in facilitating information sessions and on-campus interviews, and follow protocols for flagging non-compliant employers and job postings.
Work with the Assistant Director of Administration and Career Resources on the collection of event participation fees, creation/maintenance of online payment portals, and reimbursement processing.
Serve as the primary departmental contact and project manager for The Panther Network, including overseeing the mentoring programs.
Create and implement new content for The Panther Network’s digital resources, including pathways, newsletters, and system emails.
Plan and conduct workshops and create videos to advise students and campus partners about the platform’s features.
Maintain and update the mentoring program orientation, manual, guidelines, and promotional materials.
Work with the Data and Systems Analyst to maintain database administration and reports for tracking activity and engagement through the platform.
Partner with campus stakeholders and implement new strategies to increase engagement in the mentorship program and drive overall usage of The Panther Network.
Collaborate with the Alumni Engagement team on The Panther Network, including the mentoring program participation from alumni.
Serve as Handshake’s primary point of contact on the Employer Engagement team and liaise with Handshake Customer Support.
Track employer engagement in Handshake and in the ERM.
Oversee employer data tracking and reporting within Handshake and the ERM.
Oversee the approval of Handshake employers and jobs, while resolving any fraudulent employer or job posting issues.
Manage the job portal, encourage employer registration, and train employer partners on how to navigate the job portal and utilize various recruiting tools.