Employer Account Services Representative | Occupational Medicine

Sanford Health•Bismarck, ND

5d•$17 - $27•Onsite

About The Position

The Employee Account Services Representative role supports Occupational Medicine activities related to scheduling or business office operations. These responsibilities include, but are not limited to: appointment scheduling, referrals, account validation, charge entry, invoicing, payment posting, account reconciliation, aging follow-up, and billing issues resolution. The role supports system processes, workflow consistency, and third-party administrator coordination to ensure accurate service delivery and efficient business operations.

Requirements

Minimum of two years work experience in Occupational Health or business office required.
Proficiency in computer skills.
Ability to use a multi-line telephone system.
Ability to multi-task and perform a wide range of job duties related to business operations from scheduling, account setup and validation to billing.
Strong organizational skills.
Ability to learn various programs utilized in the health system.
Ability to perform essential duties without direct day-to-day management.

Nice To Haves

Associate degree in business/public relations preferred.

Responsibilities

Scheduling of appointments for various clinics and services.
Reviewing procedure orders and appropriately scheduling necessary resources.
Resource management and conflict resolution.
Serving as a liaison between various Occupational Medicine departments.
Managing provider schedules.
Answering phone calls related to business services (scheduling, billing, account verification, etc.) in a professional manner.
Distributing messages promptly per established processes.
Completion of referrals.
Setting up new client accounts and updating existing accounts accurately and efficiently.
Ongoing maintenance of current company accounts to ensure correct service provision.
Developing relationships and providing excellent customer service.
Supporting the maintenance of the computer system.
Representing the services Occupational Medicine Clinic offers and serving new and existing clients.
Identifying new service opportunities by assessing customer needs and collaborating with management.
Seeking assistance from service matter experts regarding company inquiries or requests.
Integrating system processes and standards for services, initiating company-specific customization.
Working accounts throughout the entire revenue cycle, including entering service charges, invoicing, payment posting, reconciling balances, and collections.
Providing additional business support to clients.
Processing aging reports while diligently working aged accounts prior to sending to collections.
Identifying and promptly resolving billing complaints.
Demonstrating experience in a diverse team environment, including coordination, problem-solving, and consensus-building skills.
Training and mentoring new employees.