Employer Account Services Representative | Occupational Medicine

Sanford Health•Bismarck, ND

3d•Onsite

About The Position

The Employee Account Services Representative role supports Occupational Medicine activities related to scheduling or business office operations. These responsibilities include, but are not limited to: appointment scheduling, referrals, account validation, charge entry, invoicing, payment posting, account reconciliation, aging follow-up, and billing issues resolution. The role supports system processes, workflow consistency, and third-party administrator coordination to ensure accurate service delivery and efficient business operations.

Requirements

Minimum of two years work experience in Occupational Health or business office required.
Must demonstrate proficiency in computer skills and use of multi-line telephone system.
Ability to multi-task and perform a wide range of job duties related to business operations from scheduling, account setup and validation to billing.

Nice To Haves

Associate degree in business/public relations preferred.

Responsibilities

Responsible for scheduling of appointments for various clinics and services
Requires depth knowledge of service line to proficiently review procedures orders, as well as appropriately schedule all necessary resources to perform services.
Responsible for resource management and resolving conflicts.
Services as liaison between various Occupational Medicine departments.
Manages provider schedules.
Ability to multi-task and perform a wide range of job duties related to business operations from scheduling, account setup and validation to billing
Answers phone calls related to business services (scheduling, billing, account verification, etc.) in a professional manner, creating a friendly and cooperative impression to all callers.
Messages are distributed promptly per established processes.
Responsible for completion of referrals.
Responsible for setting up new client accounts and updating existing accounts accurately and efficiently while building consistencies in the system and identifies opportunities for system maximization and workflows.
Responsible for the ongoing maintenance of current company accounts to ensure correct service provision.
Develops relationships and provides excellent customer service.
Supports the maintenance of the computer system to ensure maximization of the system, allowing billing and patient care throughput.
Represents the services Occupational Medicine Clinic offers and serves new and existing clients.
Identifies new service opportunities by assessing customer needs and collaborates with management in addressing new service and customer service needs.
Will possess judgement relative to appropriate time and circumstance to seek the assistance of service matter expert regarding a company inquiry or request.
Integrates system processes and standards for services, initiating company specific customization following Business Operations standards.
Works accounts throughout the entire revenue cycle, which includes, but is not limited to, entering service charges, invoicing, payment posting, reconciling balances and collections.
Provides additional business support to clients.
Responsible for the ongoing maintenance of current company accounts to ensure correct service provision while adhering to guidelines provided for proper system setup.
Third-party administrator (TPA) for services not performed within the service line, duties include, but not limited to, appointment scheduling, invoicing, payment posting and aging reports.
Processes aging reports while diligently working aged accounts prior to sending to collections.
Identifies and promptly resolves billing complaints.
Demonstrates experience in diverse team environment, including coordination, problem solving and consensus building skills.
Well-developed skills in interpersonal relationships, conflict resolution, customer service, coordination and collaboration.
Able to perform essential duties without direct day-to-day management.
Strong organizational skills and ability to learn various programs utilized in the health system.
Must demonstrate proficiency in computer skills and use of multi-line telephone system.
Ability to multi-task and perform a wide range of job duties related to business operations from scheduling, account setup and validation to billing.
May train and mentor new employees.