Survivor Services Account Representative

Maine Public Employees•Augusta, ME

1d•$49,026 - $51,126•Onsite

About The Position

MainePERS is seeking a Survivor Services Account Representative to support the administration of group life insurance and survivor benefits for Maine’s public employees, retirees, and their beneficiaries. This role involves serving as a resource to members, benefit recipients, employers, and staff by answering questions, researching and applying statutes and regulations, determining eligibility and benefits, and ensuring life insurance and survivor benefit transactions are accurate and timely. The work directly impacts members and their families, particularly during important and often difficult times, providing clarity, accuracy, and dependable service.

Requirements

High school diploma or equivalent plus four (4) years of related responsible work experience demonstrating strong customer service, communication, attention to detail, and accuracy in reviewing financial and written information, as well as familiarity with basic accounting principles.
Practical experience using basic computer applications.
Enjoys helping people and solving problems, including in situations that may be sensitive or complex.
Can research information, interpret statutes, regulations, policies, and procedures, and apply them accurately.
Strong attention to detail and takes pride in accurate, timely work.
Comfortable working with financial information, calculations, billing, and basic accounting principles.
Can review information carefully, identify discrepancies, and determine appropriate next steps.
Communicates clearly, professionally, and respectfully with members, beneficiaries, employers, and colleagues.
Can explain complex information in a way that is clear and understandable to a diverse audience.
Can manage multiple priorities and follow through on commitments and established processing standards.
Can work independently while knowing when to seek guidance on complex issues.
Comfortable learning and using computer systems and administrative tools.
Represents MainePERS professionally when working with members, employers, benefit recipients, and the public.

Nice To Haves

Associate degree in business, finance, customer service, or a related field.

Responsibilities

Research and respond to member, beneficiary, benefit recipient, and employer inquiries regarding group life insurance, survivor benefits, eligibility, claims, and benefit processing.
Determine life insurance eligibility and insurance status at retirement and at the time of a participant's death.
Review and determine the benefits available to beneficiaries of group life insurance participants and deceased members.
Serve as an account representative to assigned employers by reviewing premium billing for accuracy, investigating discrepancies, and providing ongoing technical assistance and support.
Communicate with benefit recipients and their representatives regarding ongoing survivor benefits and group life insurance benefits.
Process pre- and post-death benefits for payroll based on established calculations and follow processing standards for Required Minimum Distribution (RMD) payments.
Review member and insurance information, identify discrepancies, and request refunds or additional billing when appropriate.
Serve as a liaison to other MainePERS units on issues related to group life insurance and death benefits.
Assist with monthly reporting and other unit responsibilities.
Use system software and related tools to complete work accurately, efficiently, and within established timeframes.
Work collaboratively with colleagues and other agency staff, including assisting with clerical duties and training as requested.