Employee Support Representative

Ledcor•Vancouver, BC

3d•CA$40,400 - CA$55,550•Hybrid

About The Position

As part of our Employee Support Representative team, you will play a key role in supporting the delivery of full employee life cycle experiences across Ledcor. In your new role you will be responsible for providing tier 1 customer service to employees, managers, other internal teams and external parties. Your new position will see you address inquiries through various communication channels such as phone calls, chat messages, and written questions and act as the first point of contact for Employee Services. When necessary, the Employee Support Representative will pass along the query to the other relevant teams, all while maintaining the communication with the employee throughout to ensure excellent service delivery. Bring your passion for Human Resources to Ledcor and join our True Blue team by applying for this job today! The role will require you to work 9:00 am – 6:00 pm PST in Vancouver or 10am -7pm MST in Edmonton.

Requirements

1+ years of service center or equivalent human resources assistant experience preferred
Excellent customer service using strong communication and listening skills
Excellent attention to detail, with a high level of precision of data and accuracy in any deliverables
Ability to work efficiently in a high demand, team oriented, and fast-paced environment
Flexible with the ability to adapt to the changing needs of the organization
The ability to maintain confidentiality

Nice To Haves

Experience with Workday and ServiceNow is an asset

Responsibilities

Respond to employee inquiries via phone, chat, and ServiceNow using knowledge base resources and internal records
Prepare and validate employment verification letters, ensuring policy compliance
Review and validate employee records in our HRIS
Identify and report system issues or recurring inquiries to support continuous improvement
Collaborate with team members to troubleshoot and resolve issues, identifying root causes