Employee Services Specialist

Impact.com•Columbus, OH

3d•Onsite

About The Position

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Are you passionate about people and driven by process? Do you thrive in a dynamic environment where you can be the go-to resource for employee support? We are looking for a dedicated and energetic Employee Services Specialist to be the heartbeat of our HR operations. In this crucial role, you won’t just be processing paperwork—you will be the frontline champion of our employee experience. You will serve as the primary point of contact for our team members, ensuring they feel supported, informed, and valued from their very first day. If you are a proactive problem-solver who loves optimizing workflows and creating a seamless, positive workplace culture, this is the role for you!

Requirements

Bachelor’s degree or equivalent experience in Human Resources, Business Administration, or a related field.
2+ years of hands-on experience in HR operations, shared services, or an HR generalist role.
Strong, practical understanding of HR policies, standard operating procedures, and employment law.
Real-world experience tackling benefits administration, unraveling tricky payroll queries, and managing complex compliance requirements.
Stellar written and verbal communication abilities.
Unwavering attention to detail.
Prior experience working within an HRIS (Human Resources Information System) to manage data.
Strong proficiency in Google Workspace (Docs, Sheets, Drive, etc.).

Nice To Haves

Additional HR certification like SHRM or HRCI

Responsibilities

Serve as the first point of contact for employee inquiries, providing rapid, empathetic, and accurate support on everything from benefits and payroll to company policies.
Flawlessly execute daily HR transactions, including onboarding, offboarding, role changes, and data updates, ensuring a frictionless experience for our team.
Own and manage critical employee data within our HRIS, maintaining the highest standards of accuracy, confidentiality, and data integrity.
Ensure all HR practices and documentation strictly adhere to company policies and relevant labor laws, keeping us secure and compliant.
Collaborate cross-functionally with the broader HR team to identify bottlenecks, recommend solutions, and implement best practices that elevate our Employee Services function.

Benefits

Medical, Dental, and Vision insurance
Office-only catered lunch every Tuesday and Thursday, a healthy snack bar, and great coffee
Flexible spending accounts
401(k)
Responsible PTO policy
Mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
Monthly gym reimbursement policy
Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Free Coursera subscription
PXA courses
Parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology stipend to help you set up your home office
Monthly allowance to cover your internet expenses.