Director Employee Services

Alaska Airlines • Seatac, WA

1d • Onsite

About The Position

The Director, Employee Services provides enterprise leadership for Employee Services and HR Compliance, setting the long-term strategy, operating model, and performance standards for how employees experience core people services across Air Group. This role oversees People Support, Employee Data Management, HR Compliance, and corporate front desk services, ensuring delivery is consistent, compliant, efficient, and human-centered. This senior leader designs and leads AI-enabled, data-informed service delivery models that improve employee experience, service quality, and decision-making while maintaining strong governance, privacy, safety, and compliance standards. The Director partners closely with cross-functional leaders to evolve policies, processes, technology, and data practices, translating business and employee needs into scalable, sustainable solutions. As a people leader, this role develops and empowers leaders to drive operational excellence, adopt responsible innovation, and uphold high standards of service, safety, and care. The Director cultivates a strong leadership culture, builds future-ready capabilities, and ensures teams are positioned to deliver both high-touch employee support and modern, efficient service delivery at scale.

Requirements

• 8 years of experience in human resources, managerial/program oversight, project management.
• 5 years of leadership experience, with at least 2 of those years directly leading people.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Working knowledge of and experience with human resources functions including Employee Records, Benefits, Absence Management, HR Contact Center, HRIS, Compliance and more.
• Demonstrated project and change management skills and a thirst for applying research and best practices to existing business problems.
• Excellent presentation skills, with the ability to distill data and present actionable information from complex research to tell a compelling story.
• Demonstrated partnership and influencing skills, able to communicate with professionals at all levels of the company and work productively both individually and within a team.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• PHR or SHRM certificate.
• Experience in medium to large-scale HR Information System (HRIS) implementation (e.g. Oracle).
• Experience with Artificial Intelligence (AI) enabled solutions.

Responsibilities

• Empowers team leaders to formulate long-term strategies for employee experience through service delivery initiatives in People Support, HR Compliance, Employee Data Management, and corporate front desks.
• Sets the strategic direction for responsible AI adoption across Employee Services, ensuring AI-enabled solutions improve employee experience, service delivery, accuracy, and efficiency while aligning with company values, privacy, safety, and compliance standards.
• Sponsors and governs AI-enabled service delivery capabilities (e.g., AI-assisted case management, knowledge management, data quality monitoring, and employee self-service), ensuring solutions are scalable, transparent, and measurable.
• Builds AI fluency and change readiness across teams by setting expectations for responsible experimentation, upskilling leaders and employees, and embedding AI capabilities into standard operating models—not one-off tools.
• Ensures human-centered design remains core to all AI-enabled solutions, balancing automation with high-touch service, empathy, and thoughtful escalation for complex employee needs.
• Collaborates with stakeholders to define the evolution of the company’s data management, overseeing team leaders in making critical recommendations on data requirements, metrics, and reporting frequencies to analyze trends and make informed decisions to enhance employee experience.
• Leads and develops personnel through effective performance management and continuous feedback, with an emphasis on fostering strategic systems thinking, talent development, and succession planning across teams and disciplines.
• Develops strategic goals and direction for a team of people leaders.
• Cultivates the team culture through proactive engagement, presence, and reinforcement of desired behaviors.
• Partners with various departments to deliver exceptional guest and employee experiences through high-touch engagement and superior customer service.
• Influences policies, service level agreements, technology, and employee experience, providing strategic recommendations to enterprise leaders.
• Develops and responsible for budget for People Resource Line, Employee Data Management, HR Compliance, and the corporate front desk team.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air with high priority status
• Select number of confirmed travel credits provided annually
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Director