Employee Services Consultant III (Human Resources Department - Employee Services Division)

City of Detroit•Michigan, MI

About The Position

The Employee Services Consultant class includes all positions whose duties are to perform and support the application and execution of established policies, procedures and processes. The Employee Services Consultant must have a detailed understanding of the knowledge, and theory of Human Resources and Relationship Management. Human Resources Assistants and Employee Services Consultants in a lower series report through this position.

Requirements

Bachelor's degree with major in human resources, business, management, organizational development, or Human Resources.
Three to four (3-4) years of human resources experience in any combination of the following components: compensation, recruitment/staffing, benefits, human resources, employee relations, talent development, performance management, and organizational development.
Human resources information technology.
Human resources staff planning and employee progression and succession plans.
Management principles and practices affecting human resources administration.
Quality management and process improvement principles.
Regulations, policies and procedures pertinent to service areas.
The laws, regulations and methods governing public sector human resources management.
Skill in: Analysis.
Business Writing.
Collaboration.
Confidentiality.
Consulting and Advising.
Critical & Analytical Thinking.
Customer Service and Client Focus.
Decision making.
Effective written and oral communication.
Gathering, organizing and analyzing information.
Human Resources Information Systems applications.
Initiative and Self-Management.
Interpersonal relationship building.
Organization.
Policy administration.
Problem Solving/Decision Making.
Professionalism and Credibility.
Relationship Management.
Teamwork.
Time Management.
Ability to: Accurately secure, evaluate, analyze, and record facts.
Collect, analyze and interpret statistical data.
Communicate effectively orally and in writing with tact and diplomacy.
Compute mathematical calculations with speed and accuracy.
Coordinate multiple priorities.
Cultivate a climate of integrity and ethics.
Develop and maintain effective working relationships.
Establish and maintain effective relationships with customer base.
Exercise appropriate judgment in answering questions and releasing information.
Gather, analyze and present facts.
Identify change management issues; evaluate and implement changes in procedures and activities.
Interpret and effectively communicate regulations, policies and procedures
Organize and prioritize work.
Prepare clear and succinct reports, graphs, correspondence, and statistical reports.
Respond to workplace dynamics in a timely and pro-active manner.
Respond to workplace dynamics in a timely, visionary and proactive manner.
Secure cooperation of public officials, department managers, employee organization representatives, and others.

Nice To Haves

Designations from the Society of Human Resources Management, International Personnel Management Association – HR SHRM-CP/SCP Certification preferred.
May be required to periodically participate in continuing education opportunities in related professional development categories.

Responsibilities

Answers questions as a knowledgeable resource in one or more HR functional areas.
Assists with training newer professional and technical staff.
Assist with the development of employee engagement initiatives through data analysis, consultation, and action planning to drive organizational effectiveness.
Assists with creating and establishing HR best practices regarding onboarding strategies, talent retention, and absence management programs.
Collaborates with internal and external key stakeholders to develop and implement change management initiatives, and human resources policies and programs in support of city-wide initiatives.
Conceptualizes and develops HR strategies, processes and procedures to increase customer service efficiencies.
Develops a good working knowledge of assigned business areas and the operating processes and procedures within the City.
Develops goals, objectives and performance metrics.
Develops, recommends, and implements personnel policies, procedures, and programs consistent with city, state, and federal laws and regulations.
Interprets city policies, procedures, collective bargaining agreements, laws, and regulations that affect business areas.
Investigates employee relations and workplace concerns related to workplace violence, discrimination and harassment to ensure fair, consistent and equitable treatment of employees.
Manages assigned special projects and programs.
Proactively develops solutions; facilitates problem solving among different individuals/groups to reach effective outcomes.
Provides human resources consultation and support services including, but not limited to employee relations, position management, employee engagement, and employee development.
Provides interpretation, guidance and training in the application of city rules and regulations as they apply to employee relations and human resource policies.
Serves as a liaison between the Human Resources Department and assigned customers by communicating and facilitating Human Resources needs.
Works independently to define and meet customer needs, facilitating innovation and exploration of non-traditional ideas.