Employee Services Analyst

San José State University • San José, CA

22h

About The Position

Reporting to the Director, UP Operations and receiving work lead direction from the Payroll/Personnel Transaction Services Lead, the Employee Services Analyst works independently under general supervision to provide integrated personnel transaction, payroll, and benefits administration support for all categories of university employees. The incumbent performs moderately complex duties related to auditing and processing the full range of employment transactions and employment-related documents, including appointments, pay and deduction corrections, leaves of absence, final settlement payments, workers' compensation, and separations; administering employee benefits, retirement, and Affordable Care Act (ACA) processes; maintaining accurate records in PeopleSoft HR, PIMS, and MyCalPERS; resolving routine to moderate issues by researching policies, contracts, and regulations; and participating in special projects in support of University Personnel operations.

Requirements

• Thorough knowledge of general HR and payroll methods, procedures, and practices; ability to learn employee health and welfare benefits and leave/retirement administration practices and procedures
• Working knowledge of software applications, including word processing, spreadsheets, and database management
• Excellent customer service and public relations skills; ability to establish and maintain cooperative working relationships in a diverse multicultural environment
• Ability to analyze and interpret technical procedures or regulations; ability to quickly learn and apply a variety of state, federal, CSU, and SJSU policies, procedures, and collective bargaining agreement provisions
• Ability to define problems, establish facts, collect data, draw valid conclusions, and effectively present information when responding to internal and external customers
• Ability to learn and establish expertise with PeopleSoft HR, the State of California payroll system (PIMS), MyCalPERS, and related tools; ability to maintain data integrity and generate reports
• Ability to handle multiple work priorities in a highly detail-oriented environment and meet deadlines
• Ability to establish and maintain business relationships with providers, vendors, insurance carriers, and state agencies
• A bachelor's degree and/or equivalent training
• Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Nice To Haves

• Two years of progressively responsible experience performing payroll/personnel transaction processing and/or benefits/leave administration in a high-volume environment
• Experience interpreting and applying CSU policies, collective bargaining agreements, and relevant state/federal regulations
• Experience with PeopleSoft/Oracle HR systems, PIMS, and MyCalPERS; experience preparing ACA-related data and reports
• Demonstrated customer service skills and experience handling sensitive and confidential matters

Responsibilities

• Conduct the complete spectrum of tasks related to the administration of employee job transactions in alignment with established policies and procedures.
• Audit and process appointment paperwork for all categories of employees, encompassing new appointments, rehires, updates/corrections, and changes to position, pay, time-base, and funding, ensuring compliance with collective bargaining agreements, CSU policies, and campus procedures.
• Research, analyze, and resolve personnel transaction-related issues ranging from routine to moderate complexity.
• Identify and correct errors and discrepancies on personnel transaction documents; make necessary adjustments or returns documents to initiating departments as required.
• Maintain data integrity and accuracy across PeopleSoft HR and related systems; secure and maintain confidential employee personnel files and records; prepare and submit reports as requested and required.
• Identify opportunities to improve workflow and service delivery; develop recommendations to enhance quality, timeliness, and compliance.
• Assist the Benefits unit with work related to the administration of employee benefits, leave, and retirement programs.
• Investigate and resolve incorrect payments by liaising with the State Controller's Office and preparing corrective documentation; compute gross pay and deductions to determine net pay; facilitate salary advances when a paycheck is unavailable or incorrect.
• Perform Absence Management tasks, including running absence queries, verifying time entries and approvals, monitoring accruals and usage (CTO, vacation, sick leave), excess/deficit balances, and addressing absence-related issues across pay periods.
• Run pay warrants and payroll reports; process FTP transmittals of student and intermittent hours from Time and Labor to the State Controller's Office; complete employment verifications as assigned.

Benefits

• San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.
• For more information on programs available, please see the Employee Benefits Summary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level