Director, Employee Accommodation Services
About The Position
Program Leadership & Operations Management Direct and manage daily operations of Employee Accommodation Services using a case management model Oversee intake, triage, and resolution of accommodation requests across all campuses Establish workflows, performance metrics, and service standards to ensure timely case processing Monitor caseload distribution and adjust resources to meet demand Staff Supervision & Team Development Supervise ADA Case Managers and administrative staff Provide coaching, training, and performance management Support onboarding and professional development of team members Foster a collaborative, service-oriented team environment Complex Case Oversight & Decision Support Review and provide guidance on complex or high-risk accommodation cases Support interactive process discussions with employees, supervisors, and HR Ensure consistency and compliance in accommodation determinations Assist in resolving escalated or sensitive employee situations Compliance, Auditing & Risk Management Ensure compliance with ADA and related regulations Conduct internal monitoring, audits, and case reviews Identify risks and implement corrective actions Support investigations, documentation reviews, and regulatory assessments Strategy, Policy Development & Leadership Advising Advise senior leadership on accommodation trends, risks, and compliance strategies Develop and update policies, procedures, and guidance materials Support long-term planning, staffing models, and program growth Training, Outreach & Stakeholder Engagement Develop and deliver training for supervisors, HR, and employees Serve as liaison to campus partners and external stakeholders Participate in or lead committees and workgroups
Requirements
- Master’s degree in an appropriate area and at least six years of experience in appropriate area; or an equivalent combination of education and experience.
- Certified Compliance and Ethics Professional (CCEP), or the ability to obtain within one year of employment.
Nice To Haves
- Doctorate or master’s degree in a related field
- Certified Compliance and Ethics Professional (CCEP), or the ability to obtain within one year of employment
- Demonstrated experience leading or managing an ADA or employee accommodations program in a complex organization
- Strong knowledge of federal and state laws related to employee accommodations (e.g., ADA, ADAAA, FMLA) and the interactive process
- Experience overseeing high-volume, case management-based service delivery models
- Proven ability to supervise, mentor, and develop professional staff in a compliance or HR-related environment
- Strong interpersonal and relationship-building skills with the ability to work effectively across all organizational levels
- Demonstrated ability to advise senior leadership on complex, sensitive, or high-risk compliance matters
- Excellent verbal and written communication skills, including the ability to convey complex regulatory concepts clearly
- Experience developing and delivering training or presentations for diverse adult audiences
- Strong analytical skills with the ability to research, interpret, and apply complex laws and regulations
- Demonstrated attention to detail, including producing polished, publication-ready written materials
- Proficiency with Microsoft Office (Excel, Word, PowerPoint) and virtual collaboration platforms (e.g., Zoom, Teams)
- Experience with Maxient, SmartSheets, or other similar information management systems
- Demonstrated strong writing and proofreading skills, producing final work products that are polished and ready for publication.
Responsibilities
- Direct and manage daily operations of Employee Accommodation Services using a case management model
- Oversee intake, triage, and resolution of accommodation requests across all campuses
- Establish workflows, performance metrics, and service standards to ensure timely case processing
- Monitor caseload distribution and adjust resources to meet demand
- Supervise ADA Case Managers and administrative staff
- Provide coaching, training, and performance management
- Support onboarding and professional development of team members
- Foster a collaborative, service-oriented team environment
- Review and provide guidance on complex or high-risk accommodation cases
- Support interactive process discussions with employees, supervisors, and HR
- Ensure consistency and compliance in accommodation determinations
- Assist in resolving escalated or sensitive employee situations
- Ensure compliance with ADA and related regulations
- Conduct internal monitoring, audits, and case reviews
- Identify risks and implement corrective actions
- Support investigations, documentation reviews, and regulatory assessments
- Advise senior leadership on accommodation trends, risks, and compliance strategies
- Develop and update policies, procedures, and guidance materials
- Support long-term planning, staffing models, and program growth
- Develop and deliver training for supervisors, HR, and employees
- Serve as liaison to campus partners and external stakeholders
- Participate in or lead committees and workgroups
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
