Director, Employee Accommodation Services

University of Florida•Gainesville, FL

1d•$122,000 - $135,000

About The Position

Program Leadership & Operations Management • Direct and manage daily operations of Employee Accommodation Services using a case management model • Oversee intake, triage, and resolution of accommodation requests across all campuses • Establish workflows, performance metrics, and service standards to ensure timely case processing • Monitor caseload distribution and adjust resources to meet demand Staff Supervision & Team Development • Supervise ADA Case Managers and administrative staff • Provide coaching, training, and performance management • Support onboarding and professional development of team members • Foster a collaborative, service-oriented team environment Complex Case Oversight & Decision Support • Review and provide guidance on complex or high-risk accommodation cases • Support interactive process discussions with employees, supervisors, and HR • Ensure consistency and compliance in accommodation determinations • Assist in resolving escalated or sensitive employee situations Compliance, Auditing & Risk Management • Ensure compliance with ADA and related regulations • Conduct internal monitoring, audits, and case reviews • Identify risks and implement corrective actions • Support investigations, documentation reviews, and regulatory assessments Strategy, Policy Development & Leadership Advising • Advise senior leadership on accommodation trends, risks, and compliance strategies • Develop and update policies, procedures, and guidance materials • Support long-term planning, staffing models, and program growth Training, Outreach & Stakeholder Engagement • Develop and deliver training for supervisors, HR, and employees • Serve as liaison to campus partners and external stakeholders • Participate in or lead committees and workgroups

Requirements

Master’s degree in an appropriate area and at least six years of experience in appropriate area; or an equivalent combination of education and experience.
Certified Compliance and Ethics Professional (CCEP), or the ability to obtain within one year of employment.

Nice To Haves

Doctorate or master’s degree in a related field
Certified Compliance and Ethics Professional (CCEP), or the ability to obtain within one year of employment
Demonstrated experience leading or managing an ADA or employee accommodations program in a complex organization
Strong knowledge of federal and state laws related to employee accommodations (e.g., ADA, ADAAA, FMLA) and the interactive process
Experience overseeing high-volume, case management-based service delivery models
Proven ability to supervise, mentor, and develop professional staff in a compliance or HR-related environment
Strong interpersonal and relationship-building skills with the ability to work effectively across all organizational levels
Demonstrated ability to advise senior leadership on complex, sensitive, or high-risk compliance matters
Excellent verbal and written communication skills, including the ability to convey complex regulatory concepts clearly
Experience developing and delivering training or presentations for diverse adult audiences
Strong analytical skills with the ability to research, interpret, and apply complex laws and regulations
Demonstrated attention to detail, including producing polished, publication-ready written materials
Proficiency with Microsoft Office (Excel, Word, PowerPoint) and virtual collaboration platforms (e.g., Zoom, Teams)
Experience with Maxient, SmartSheets, or other similar information management systems
Demonstrated strong writing and proofreading skills, producing final work products that are polished and ready for publication.

Responsibilities

Direct and manage daily operations of Employee Accommodation Services using a case management model
Oversee intake, triage, and resolution of accommodation requests across all campuses
Establish workflows, performance metrics, and service standards to ensure timely case processing
Monitor caseload distribution and adjust resources to meet demand
Supervise ADA Case Managers and administrative staff
Provide coaching, training, and performance management
Support onboarding and professional development of team members
Foster a collaborative, service-oriented team environment
Review and provide guidance on complex or high-risk accommodation cases
Support interactive process discussions with employees, supervisors, and HR
Ensure consistency and compliance in accommodation determinations
Assist in resolving escalated or sensitive employee situations
Ensure compliance with ADA and related regulations
Conduct internal monitoring, audits, and case reviews
Identify risks and implement corrective actions
Support investigations, documentation reviews, and regulatory assessments
Advise senior leadership on accommodation trends, risks, and compliance strategies
Develop and update policies, procedures, and guidance materials
Support long-term planning, staffing models, and program growth
Develop and deliver training for supervisors, HR, and employees
Serve as liaison to campus partners and external stakeholders
Participate in or lead committees and workgroups