Employee Data Administration Analyst

Mizuho•New York, NY

2d•$75,000 - $80,000•Hybrid

About The Position

Employee Data Administration Analyst role is responsible for working closely with the EDA and HRIS teams to build impactful partnerships with various functional areas to provide Workday administration and support. Responsibilities: User query/ issue handling Serve as the initial point of contact for Workday queries and requests Troubleshoot and resolve requests and issues in a timely manner with exceptional customer service Monitor and address end-user support inquires via Workday Support mailbox by categorizing assigning and recording reported queries and monitoring issues from start to resolution Investigate, identify, and document technical issues, provide resolutions, escalate, if needed, unresolved problems to a higher level of support and communicate updates to all stakeholders Create and maintain our Tracker / ticketing system and escalate tickets to the appropriate team member Meet or exceed SLAs in response to emails, resolving tickets and requests Perform weekly audits of our ticketing system for accuracy and timely resolution Train users on processes and functionality of Workday, as needed Create, run and distribute scheduled reports and support business requests for ad hoc report generation and obtain needed approvals Assist in processing EIB loads Take ownership of TBD transaction types sent to the Workday Support Mailbox Weekly mapping of new hire onboarding and escalate/resolve issues as needed Handle Workday report requests, obtain needed approvals Support Collaborate with other HR teams, IT, Finance, and other cross functional teams as needed Collaborate and coordinate across HR functional areas to ensure requests comply with policies and procedures Work on requirements and testing of Workday and connected downstream systems (e.g. SharePoint) Ensure up-to-date documentation of system functionality and processes (e.g. user guides, business process workflows) Supports HRIS team in upgrades, patches, testing, and other technical projects as assigned Research items and participate in Workday community to resolve issues where answers are unknown Cross train with EDA and provide backup coverage Maintain Workday page on HR Connect and support ad hoc requests for other pages on HR Connect Assist EDA in maintaining documentation for various areas including but not limited to Workday, Immigration and Audit Maintain and adhere to Workday and EDA process docs Qualifications:

Requirements

Bachelor’s degree
Knowledge of HRIS and database systems management required; prior experience in a help desk / service desk setting a plus
2-4 years of experience with Workday
Experience working with confidential and sensitive HR/payroll information and critical business processes required
Analytical mindset with a strong ability to identify, troubleshoot, and resolve system issues
Ability to manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines.
Demonstrated ability to quickly adapt to learn processes
Excellent communication and collaboration skills
Must be a self-starter, able to work independently with a proactive working style
Strong follow up skills, attention to detail, and process orientation
Excellent interpersonal skills and client service focus
Positive attitude and desire to learn and grow
Ability to work effectively as part of a team
Superior judgment, professionalism, and ability to maintain the highest level of confidentiality

Responsibilities

User query/ issue handling Serve as the initial point of contact for Workday queries and requests
Troubleshoot and resolve requests and issues in a timely manner with exceptional customer service
Monitor and address end-user support inquires via Workday Support mailbox by categorizing assigning and recording reported queries and monitoring issues from start to resolution
Investigate, identify, and document technical issues, provide resolutions, escalate, if needed, unresolved problems to a higher level of support and communicate updates to all stakeholders
Create and maintain our Tracker / ticketing system and escalate tickets to the appropriate team member
Meet or exceed SLAs in response to emails, resolving tickets and requests
Perform weekly audits of our ticketing system for accuracy and timely resolution
Train users on processes and functionality of Workday, as needed
Create, run and distribute scheduled reports and support business requests for ad hoc report generation and obtain needed approvals
Assist in processing EIB loads
Take ownership of TBD transaction types sent to the Workday Support Mailbox
Weekly mapping of new hire onboarding and escalate/resolve issues as needed
Handle Workday report requests, obtain needed approvals
Collaborate with other HR teams, IT, Finance, and other cross functional teams as needed
Collaborate and coordinate across HR functional areas to ensure requests comply with policies and procedures
Work on requirements and testing of Workday and connected downstream systems (e.g. SharePoint)
Ensure up-to-date documentation of system functionality and processes (e.g. user guides, business process workflows)
Supports HRIS team in upgrades, patches, testing, and other technical projects as assigned
Research items and participate in Workday community to resolve issues where answers are unknown
Cross train with EDA and provide backup coverage
Maintain Workday page on HR Connect and support ad hoc requests for other pages on HR Connect
Assist EDA in maintaining documentation for various areas including but not limited to Workday, Immigration and Audit
Maintain and adhere to Workday and EDA process docs