Employee Service Counselor Manager-14

State of Michigan • Lansing, MI

1d

About The Position

The Civil Service Commission is seeking a dedicated and experienced professional to serve as a first-line manager within the Employee Service Program (ESP). The role oversees ESP Counselors who provide clinical assessments, referrals, and follow-up services to employees and their families. The manager supports counselors with clinical assessments, case guidance, and client-file reviews; provides management consultations about workplace and personnel concerns; and leads counselor training and onboarding. The position also oversees ESP Interns, facilitates group wellness services for management or HR personnel, and provides Critical Incident Stress Management (CISM) support following incidents. The manager delivers employee assistance and consultation services to state employees and their family members, promoting wellness and helping address personal and work-related challenges that affect job performance.

Candidates should bring leadership and mentoring skills, experience in clinical assessment, case management, or employee assistance programs, strong communication and professionalism in sensitive situations, and a commitment to employee well-being and organizational health.

Requirements

• Master’s degree with a major in psychology, social work, or counseling.
• Michigan license in good standing to practice the applicable mental health profession as a psychologist, social worker, or counselor.
• Four years of professional experience equivalent to an Employee Service Counselor; or two years equivalent to an experienced-level (P11) master licensed mental health professional; or one year equivalent to an advanced-level (12) master licensed mental health professional.
• Expertise in clinical mental health work, especially suicide prevention and risk assessment, crisis intervention, and clinical assessment and diagnosis of adults presenting with complex mood, trauma-related, and substance use disorders.
• Expertise engaging with and diffusing high-risk and resistant clients.
• Thorough working knowledge of mandated reporting requirements and protocols, ethics, and laws related to mental health confidentiality.
• Expertise in clinical documentation and ability to meet program metrics for documentation quality and timeliness.
• Ability to establish positive working relationships and communicate effectively across all levels of state government.
• Ability to present information effectively to groups, including management groups.

Nice To Haves

• Certificate in Critical Incident Stress Management: Group Crisis Intervention.
• Five years of experience providing mental health and substance abuse assessments and treatment in a clinical setting.
• Strong leadership and mentoring skills.
• Experience in clinical assessment, case management, or employee assistance programs.
• Ability to communicate effectively and maintain professionalism in sensitive situations.
• Commitment to promoting employee well-being and organizational health.

Responsibilities

• Serve as the first-line manager for ESP Counselors in a complex, high-impact service area.
• Support counselors with clinical assessments, case guidance, and reviews of client files to ensure quality and consistency.
• Provide management consultations and assist in addressing workplace or personnel concerns.
• Lead training and onboarding for new ESP Counselors.
• Oversee the supervision of ESP Interns and support their development and program alignment.
• Facilitate group services, including wellness sessions for management or HR personnel.
• Provide Critical Incident Stress Management (CISM) support after incidents.
• Deliver employee assistance and consultation services to state employees and their family members, helping address personal and work-related challenges affecting job performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager