Employee Relations Specialist

University of Utah Health • Salt Lake City, UT

4d

About The Position

The Employee Relations (ER) Specialist supports the ER team by managing case intake, documentation, routine casework, investigation support, and data tracking in accordance with university policy and applicable state and federal laws. This is a developmental training role in a high-volume setting. The Specialist works under the direct daily task supervision and guidance of a senior consultant, who provides mentorship, and may be reclassified to a consultant based on performance and growth. The role manages assigned compliance-related warnings and disciplinary actions, such as PRN/PT releases, probationary releases, and separations due to unavailability. It does not provide patient care.

Requirements

• Bachelor's degree in a related field or equivalent.
• Two years of experience in HR operations, employee relations support, and/or related administrative work.
• High attention to detail and accuracy in operational tasks.
• Strong organizational skills and ability to prioritize multiple cases and deadlines in a high-volume environment.
• Working knowledge of employment-related concepts, such as employee relations, workplace investigations, and conflict resolution, sufficient for intake, documentation, and routing.
• Confidentiality and discretion when handling sensitive employee information.
• Effective written and verbal communication skills and a customer-service orientation when interacting with employees and managers.
• Proficiency with case management systems, shared inboxes, and spreadsheet tracking tools.

Nice To Haves

• Exposure to employee relations casework, intake processes, or investigation support.
• HR certification, such as SHRM-CP or aPHR.

Responsibilities

• Receive, log, and assign ER cases, including cases from the shared inbox; ensure documentation is complete and accurate; and maintain confidential case files.
• Manage assigned ER cases through established protocols, including scheduling meetings, gathering statements, and preparing standard correspondence.
• Provide employees and managers with general information about ER policies and procedures, escalating complex or sensitive issues to ER Consultants or Senior ER Consultants.
• Assist ER Consultants and Senior ER Consultants with investigations by gathering documentation, scheduling interviews, and preparing case summaries.
• Maintain ER case tracking systems, run routine reports, and correct basic data discrepancies.
• Participate in ongoing training to develop ER knowledge and skills; support the development of job aids and training materials for common ER processes.
• Coordinate case handoffs, timelines, and follow-ups with ER Consultants and Senior ER Consultants; support team projects and initiatives as assigned.
• Perform other operational and administrative duties as assigned, including reviewing documents or conducting research under the direction of a consultant, senior consultant, or director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level