Employee Relations Specialist

Walters Hospitality • Hickory Creek, TX

1d • $62,000 - $70,000 • Remote

About The Position

Walters Hospitality is hiring an Employee Relations Specialist for its Team Member Experience department. The role manages employee relations matters from intake through resolution for a multi-state workforce of 900+ team members. Responsibilities include investigations, corrective action, leaves and accommodations, workers’ compensation, and unemployment claims. The specialist gathers facts, applies company policy consistently, documents decisions, and escalates sensitive or potentially risky matters for review. The role begins with a structured 90-day ramp-up alongside Employee Relations leadership, with increasing case ownership as readiness is demonstrated. The position is primarily remote, with onsite attendance at venues and offices as needed. It requires 40+ hours per week, with core hours Monday through Friday during standard business hours and occasional flexibility for deadlines or urgent situations.

Requirements

• At least 2 years of experience in employee relations, HR generalist, or similar roles involving investigations, corrective action, and sensitive employee matters.
• Working knowledge of FMLA and ADA requirements and their application to leave and accommodation requests.
• Familiarity with workers’ compensation and state unemployment claim processes.
• Experience with case documentation, fact gathering, and communicating with team members and leaders.
• Strong written and verbal communication skills and a high level of discretion.
• Ability to manage competing deadlines and multiple open matters simultaneously.
• Comfort learning and using case management systems, HRIS platforms, and Google Workspace.
• Must be eligible to work in the United States; Walters Hospitality participates in E-Verify.
• Must submit to and pass a background check.

Nice To Haves

• Hospitality or multi-location experience is strongly preferred.
• Multi-state experience is a plus.
• Paycom experience is preferred.
• A bachelor’s degree in Human Resources, Business, or a related field is preferred, or equivalent experience.
• SHRM-CP or PHR certification is a plus.

Responsibilities

• Monitor the shared Employee Relations inbox, identify time-sensitive concerns, prioritize follow-up, and respond to team member and leader questions within established guidance.
• Manage employee relations cases from intake through closure by gathering records and accounts, conducting investigations as appropriate, evaluating information against company policy, and developing recommendations.
• Coach leaders on corrective action steps and documentation, review drafts for factual support and consistency, and coordinate follow-up through completion.
• Manage intake, documentation, tracking, and communication for leave and accommodation requests, applying working knowledge of FMLA and ADA and preparing proposed determinations for review.
• Submit workers’ compensation claims, gather incident and work-status details, track deadlines, coordinate with carriers and internal partners, and check in with team members during recovery.
• Prepare and submit employer responses to unemployment claims through state portals within required deadlines and support hearing preparation with organized records.
• Maintain complete case files, deadlines, decision rationale, and case status in the case management system.
• Recognize sensitive circumstances, compliance questions, and potential risk, and escalate them for review at the appropriate time.
• Communicate with empathy, professionalism, and discretion with team members and leaders.
• Attend venues and offices onsite as needed.
• Work core hours Monday through Friday during standard business hours, with occasional flexibility to meet deadlines or respond to urgent situations.

Benefits

• 85% employer-subsidized medical insurance.
• Dental coverage.
• Vision coverage.
• Unlimited PTO.
• 401(k) with 4% company match.
• Device and phone stipend.
• Structured 90-day ramp-up with hands-on guidance from Employee Relations leadership.
• Clear path to independent case ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed