Employee Relations Partner

Goodwill of Central and Northern Arizona

3d•Onsite

About The Position

The Employee Relations Partner serves as a trusted advisor and subject matter expert on employee relations matters for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. The role helps minimize risk and negative exposure while supporting productivity and retention through timely resolution of employee relations complaints, investigations, and team member conflicts. The position partners with HR, Legal, and organizational leadership, conducts objective investigations, advises on employment policies and laws, manages unemployment claims, and contributes to employee relations training and initiatives. It requires regular, consistent in-person attendance and frequent travel to company locations as needed. The starting pay is $70,000 annually.

Requirements

Bachelor’s degree in Business Administration or Human Resources, or equivalent experience.
Two or more years of employee relations experience; services or retail experience is preferred.
Customer-focused orientation, strong communication skills, and ability to serve as an effective and respected partner to internal clients.
Strong verbal and written communication skills, including the ability to drive communication across a broader group.
Ability to speak and read English proficiently.
Analytical ability and ability to handle confidential and sensitive data effectively.
Attention to detail and strong organizational skills.
Ability to manage multiple tasks and deliver high-quality results in a fast-paced environment while working well under pressure.
Strong MS Office skills.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable.

Nice To Haves

Project management skills.
Employee relations experience in a services or retail environment.

Responsibilities

Reduce risk and ensure compliance with federal, state, and local employment regulations, including FLSA, FMLA, ADA, and EEOC requirements.
Manage unemployment claims and represent the company during appeal hearings.
Review employee relations analytics and recommend interventions or corrective actions, including training opportunities.
Develop and deliver proactive training and tools to support business strategy.
Collaborate with other Employee Relations Partners and the Director of Talent Management on annual policy and employee handbook updates.
Partner with the Legal Department on agency requests, investigations, and employment litigation matters.
Conduct employee relations investigations within required timeframes by gathering and analyzing facts and applying relevant policies and past practices.
Provide investigation recommendations to the HR Business Partner and leadership.
Interpret and apply corporate policies, employment law, and regulations to advise on employee relations inquiries.
Collaborate with leadership to solve problems and advance organizational and team goals.
Build relationships across the organization that sustain trust, confidence, and credibility.
Research, manage, and resolve complex employee relations situations through effective, objective investigations.
Maintain intake and investigative notes, supporting documents, and final investigation reports.
Use case management software to capture and retain case metrics and documentation, analyze trends, and make recommendations where applicable.
Manage multiple HR initiatives as an HR Ambassador to support a positive, productive, fast-paced work environment.
Conduct training on policies, procedures, and employment law.
Stay current on employment law updates.
Travel frequently to company locations as needed to complete investigations effectively.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Maintain regular and consistent in-person attendance.
Perform other related duties as assigned.