Employee Relations Manager - PHX, AZ

Bank of America•Phoenix, AZ

3d•Onsite

About The Position

At Bank of America, the Employee Relations Manager (ERM) implements employee relations strategies for major business segments and leads a team of Core Employee Relations Consultants managing a high-volume portfolio of employee relations matters. The ERM sets priorities, monitors workload, timeliness and quality, and coaches consultants to conduct thorough, objective reviews; identify root causes and potential risks; and document facts, analysis and recommendations in the case management system. The ERM uses operational, quality and employee data to identify trends, allocate resources, strengthen team capability and improve the client experience. The role partners with Human Resources, Employee Relations Investigations, Legal, Corporate Security, Threat Management, Life Event Services, Quality and Operations on complex or high-risk cases and systemic opportunities. It supports the Bank’s risk management framework by ensuring issues are identified, escalated and debated and that appropriate controls and actions are implemented. The position also provides guidance on moderate- to high-risk cases, builds consultant capability, and facilitates employee relations projects and conduct governance routines. Bank of America is committed to an in-office culture that supports collaboration, engagement and career development, with flexibility based on role-specific responsibilities and business needs.

Requirements

8+ years of Human Resources and/or Employee Relations experience; equivalent related experience, such as Legal, will be considered.
Demonstrated people leadership experience managing multiple direct reports in a high-volume, complex operating environment.
Strong executive presence and relationship-management skills, including the ability to influence stakeholders, peers and partners at all levels.
Excellent written and verbal communication skills, including the ability to explain complex topics clearly, concisely and understandably.
Ability to synthesize multiple data points and evidence into coherent, fact-based conclusions and recommendations.
Strong employee relations judgment and risk-management capability, including identifying, escalating and debating issues and balancing risk with business and employee outcomes.
High integrity, objectivity and discretion when handling sensitive matters and making consequential decisions.
Ability to use case management, operational and quality data, including Excel and PowerPoint, to identify trends, manage performance and communicate insights.
Ability to use Copilot to enhance and innovate work products and drive efficiency.
Demonstrated success attracting, hiring, onboarding, coaching, developing and retaining talent.
Ability to establish effective management routines, prioritize and delegate work, improve processes, and strengthen the client and employee experience.
Skills listed: Active Listening; Coaching; Critical Thinking; Executive Presence; Risk Management; Hiring and Onboarding; Performance Management; Prioritization; Relationship Building; Retention; Conflict Management; Influence; Policies, Procedures, and Guidelines; Project Management; Record Keeping.

Responsibilities

Create a culture of trust, accountability, continuous feedback, recognition and continuous improvement that promotes engagement and productivity.
Establish performance expectations; conduct routine case reviews and one-on-one coaching; provide timely, direct and actionable feedback; and follow through on development actions.
Use case management, quality, workload and employee data to identify trends, recognize strong performance, diagnose root causes, and communicate emerging risks and operational needs to the Employee Relations Executive.
Provide guidance on moderate- to high-risk cases while building consultants’ ability to assess facts, identify risk and recommend next steps independently.
Build trusted partnerships and influence managers, employees, HR partners, Legal, ERI, Quality, Operations and other stakeholders.
Identify and implement controls, education and process improvements to reduce employee relations risk, improve quality and enhance the client experience.
Partner with ERM peers and ER Operations on talent acquisition, onboarding, staffing, workload allocation, service-level performance and workforce planning.
Apply objective judgment to weigh evidence, resolve complex problems and make fact-based recommendations on high-risk employee relations matters.
Leverage discretion to mitigate risk, weigh information and make formal recommendations.
Conduct intake of initial concerns, research assigned cases and thoroughly document information gathered.
Build trust and rapport, express empathy, and solicit comprehensive information from employees and managers.
Research case facts, identify root causes and document process-improvement opportunities.
Use subject matter expertise and business acumen to propose employee relations solutions and influence stakeholders effectively.
Manage multiple matters simultaneously, prioritize urgent needs and escalate matters as appropriate.
Facilitate projects and initiatives, including conduct governance, consequence model design and performance management guidelines for assigned businesses or the enterprise.
Model an inclusive environment for employees and clients aligned with company Great Place to Work goals.
Demonstrate process knowledge, operational excellence and innovation through simplicity, data-based decisions and continuous improvement.
Communicate enterprise decisions, purpose and results, connecting them to team strategy, priorities and contributions.
Ensure appropriate risk discipline, controls and culture are in place to identify, escalate and debate issues.
Coach and provide feedback to motivate employees, differentiate performance and support improvement.
Manage expenses and budgets in alignment with objectives and make sound financial decisions.
Assess talent and build bench strength for roles across the organization.
Deliver business results by prioritizing, inspecting and appropriately delegating team work.