Employee Relations Consultant

Ardent Health•Brentwood, TN

About The Position

The Employee Relations Consultant is a key member of the centralized Employee Relations team, responsible for resolving complex workplace issues, conducting investigations, coaching managers, and ensuring a fair, consistent, and people‑first employee experience. This role supports the organization’s shift toward a modern HR operating model by absorbing transactional and compliance-heavy work from HRBPs, enabling them to focus on strategic talent initiatives.

Requirements

Bachelor’s degree in HR, Business, or related field
5+ years of HR or ER experience, preferably in a centralized model.
Strong knowledge of employment law and ER best practices.
Demonstrated ability to conduct investigations and manage complex cases.
Excellent communication, judgment, and interpersonal skills.
Experience with case management systems and HR technology tools.

Responsibilities

Conduct thorough, impartial investigations into employee complaints, policy violations, and workplace conflicts.
Manage ER cases end-to-end including intake, documentation, analysis, and resolution.
Ensure compliance with employment laws, regulations, and internal policies.
Provide guidance on performance management, corrective action, and policy interpretation.
Coach managers on handling performance issues, conflict, and employee concerns.
Deliver training on ER topics, policies, and best practices.
Collaborate with HR Technology to improve ER systems and workflows.
Support leaders in building inclusive, high-performing teams.
Identify trends and root causes to inform proactive interventions.
Partner with HCI to leverage analytics for risk mitigation.
Maintain accurate case data and contribute to ER dashboards and reporting.
Partner with HRBPs to ensure seamless handoffs between strategic and operational work.
Work with Legal on high-risk or sensitive cases.