Employee Relations Assistant

PACE Staffing Network • Tacoma, WA

1d • Hybrid

About The Position

We’re partnering with a healthcare organization seeking an Employee Relations Assistant to support HR operations through high-volume employee support and inquiry resolution. This role is ideal for someone who enjoys problem-solving, working with people, and providing accurate, timely support in a fast-paced environment.

Requirements

• Experience in HR support, call center, or customer service environment preferred
• Strong communication skills with the ability to handle sensitive employee inquiries professionally
• Ability to navigate multiple systems and manage competing priorities
• High attention to detail and accuracy when documenting and sharing information
• Comfort working in a fast-paced, phone-based environment
• Must be able to pass a background check
• Must be able to provide proof of flu vaccination

Responsibilities

• Serve as a Tier 1 point of contact for employees, responding to HR-related inquiries via phone and email
• Handle employee relations-related questions, triage issues, document interactions, and follow up as needed
• Manage a daily volume of approximately 20–30 calls, depending on seasonality
• Review multiple systems and data sources to provide accurate and consistent information
• Maintain detailed, organized records of employee interactions and case activity
• Collaborate closely with a team to ensure timely and effective support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed