Employee Navigator Eligibility Specialist

Hub International Insurance•Troy, MI

4d•Hybrid

About The Position

At HUB International, we are a team of entrepreneurs dedicated to protecting businesses and individuals in our local communities by evaluating risks and developing tailored solutions. We believe in empowering our employees by providing resources in technology and industry expertise while maintaining a local office culture. HUB is a leading global insurance and employee benefits broker with a significant presence across North America, known for its success in mergers and acquisitions.

Requirements

Strong technical skills with a deep understanding of Employee Navigator or similar HR software platforms.
Intermediate experience with all MS office products
Ability to listen and seek to understand our client needs
Sense of curiosity and desire to learn
Excellent verbal and written communication skills
Ability to drive processes in a team environment
Must be able to execute on a variety of tasks in a fast-paced environment with high degree of accuracy

Nice To Haves

Experience with other HR systems (e.g., ADP, Workday, BambooHR, etc.).
Familiarity with benefits administration, compliance regulations (e.g., ACA, HIPAA), and payroll processes.
Knowledge of SQL, XML, 834 EDI or other data query languages.
Experience with training and supporting end-users on HR technology platforms.
Life and Health license/ can be obtained through training upon hire.
HR, Benefits, Compliance related experience is preferred.

Responsibilities

Build, configure, and customize Employee Navigator’s features and functionalities to meet the unique needs of the organizations we service.
Ensure the system is aligned with HR processes, company policies, and compliance requirements.
Troubleshoot and resolve issues, ensuring the system runs smoothly.
Manage the end-to-end implementation process, from planning to execution, for Employee Navigator software.
Collaborate with internal HR teams to ensure successful data migration, integration, and deployment of new features or system upgrades.
Provide ongoing training and support to employees and HR administrators on the system's features and best practices.
Act as the primary point of contact for any platform-related inquiries or issues from both internal employees and HR.
Develop and maintain key metrics and KPIs.
Regularly audit and update employee records to ensure accuracy and completeness within the platform.
Partner with HR, IT, and other departments to ensure Employee Navigator supports organizational goals, including talent management, benefits administration, and employee engagement.
Stay up-to-date with the latest Employee Navigator updates and HR technology trends to propose improvements and innovations.
Identify opportunities for system enhancements to improve HR processes and employee experience.
Continuously evaluate the platform’s performance and recommend improvements for efficiency and effectiveness.