Eligibility Specialist

Jefferson County•Golden, CO

6d•Hybrid

About The Position

Jefferson County invites you to join our Community Assistance Division as an Eligibility Specialist. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. As an Eligibility Specialist, you are a vital member of a team determining eligibility for public assistance programs by providing high level customer service. Programs include but are not limited to Medicaid, Food, and Cash Assistance. This position is available for schedules of five-days a week (8-hour workdays Monday-Friday) or four-days a week (10-hour workdays). This position is hybrid, with remote work and in-office work is determined by team and agency needs. Note that scheduling arrangements may be adjusted in accordance with operational and business needs. The anticipated hiring salary is $25.30 USD Hourly, with compensation determined based on education, experience and skills. Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires; retirement matching; wellness programs; tuition reimbursement; flexible schedules; remote work options; and more.

Requirements

One -year related experience
High School diploma or GED
An equivalent combination of education and experience is acceptable.
Proficiency in understanding and applying county, state, and federal regulations, while accurately inputting data into complex computer databases.
Strong focus on accuracy and detail when utilizing complex computer systems.
Excellent communication skills to guide customers through the system and clarify program requirements.
Cultural competency and trauma-informed practices.
Strong organizational skills and a commitment to meeting deadlines.
Capability to engage in difficult conversations with customers, particularly when outcomes are not favorable.
Ability to thrive in a fast-paced environment with frequent changes to program rules and guidelines.
Passion for helping community members and demonstrates the mission, vision, and values of the County and Human Services.

Nice To Haves

Experience in determining eligibility in Medicaid and SNAP benefits utilizing the Colorado Benefits Management System (CBMS).
Experience in customer service and de-escalation techniques
Data entry experience in complex computer databases.
Experience in a social/human services field.
Spanish speaking skills preferred, but not required

Responsibilities

Provide excellent customer service provided to internal and external customers and community members.
Utilize critical thinking and meticulous strong attention to detail to ensure accurate data entry and eligibility determinations.
Conduct effective interviews with customers requesting public assistance and communicate clearly in person, in writing, and over the phone with customers, coworkers, and community partners.
Identify and assess customer needs to provide appropriate solutions, guidance, and resources.
Investigate customer concerns and complaints to identify root causes and implement appropriate resolutions.
Adapt to the changing business needs and operation priorities of the agency.
Educate customers about available community resources and support services, enhancing their ability to access essential programs.
Identify and report potential fraud cases to the Investigations Unit.
Maintain organized and accurate case documentation.
Demonstrate self-motivation and the ability to work independently while contributing positive to team collaboration.
Troubleshoot system and case issues as needed to ensure accurate case processing.
Ensure compliance with state and federal timeliness expectations for processing customer cases and determining eligibility for public assistance programs.
Maintain strict confidentiality and protect customer data and privacy.
Effective organizational skills.
Participate in required training and successfully complete assessments to maintain and expand program knowledge and skills.
Performs other duties as assigned.