Employee Health & Benefits Employee Benefit Eligibility Specialist

Marsh McLennan•Alpharetta, GA

5d•Hybrid

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Employee Health & Benefits Employee Benefit Eligibility Specialist at Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). Applicants must be within driving distance to our Alpharetta, GA office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

Requirements

Prior experience in insurance, benefits administration, or customer service is beneficial but not required.
Experience working with online portals or data entry systems is a plus.
Strong computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Ability to quickly learn and navigate Agency Management Systems, Imaging Systems, and various insurance carrier portals.
Exceptional attention to detail and organizational skills to manage multiple tasks accurately and meet deadlines.
Effective written communication skills for professional email correspondence with clients and carriers.
Ability to work independently and collaboratively within a team environment.
Basic understanding of employee benefits terminology and processes is advantageous.
Strong problem-solving skills and ability to resolve discrepancies efficiently.
A shared commitment to company values: Integrity, Collaboration, Passion, Innovation, Accountability.

Nice To Haves

Life & Health license preferred

Responsibilities

Process employee benefit enrollments, terminations, and changes due to qualifying new hires, terminations, qualifying life events, name and address changes, and open enrollment elections for small group health plans.
Utilize carrier portals and proprietary company systems to submit, update, and log benefit elections and changes accurately and in a timely manner.
Communicate with insurance carriers to resolve discrepancies or issues related to benefit elections.
Maintain accurate records of all benefit transactions, ensuring compliance with company service standards and regulatory requirements.
Send email confirmations to clients regarding enrollment status and changes, ensuring clear, professional, and timely communication.
Collaborate with internal teams to support smooth benefits administration and resolve any system or process issues.
Continuously learn and adapt to new systems, software, and carrier portal updates.
Adhere to company policies, procedures, and values including Integrity, Collaboration, Passion, Innovation, and Accountability.