Benefits & Eligibility Specialist

S R INTERNATIONAL INC • Phoenix, AZ

12h • Onsite

About The Position

The Arizona Department of Economic Security (AZDES) is seeking a Benefits & Eligibility Specialist (UI Adjudicator) to review applications for public assistance programs, conduct applicant interviews, verify documentation, and determine eligibility for benefits. The ideal candidate will have strong customer service, communication, and interviewing skills, with the ability to work in a fast-paced, onsite environment.

Requirements

• 2+ years of Customer Service experience
• Strong written and verbal communication skills
• High School Diploma or equivalent
• Ability to work 100% onsite
• Reliable transportation
• Strong interviewing, fact-gathering, and problem-solving skills

Nice To Haves

• Experience performing Eligibility Reviews
• Previous UI or Insurance Adjudicator experience
• Public Assistance or Benefits Administration experience
• Case Management experience

Responsibilities

• Review applications for public assistance programs and determine eligibility.
• Conduct applicant interviews and gather required information.
• Verify application accuracy and supporting documentation.
• Follow up with applicants to obtain missing or additional information.
• Maintain accurate case records and ensure compliance with program guidelines.
• Communicate eligibility decisions professionally and accurately.
• Provide excellent customer service while handling sensitive information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED