BENEFITS & ELIGIBILITY SUPERVISOR

Arizona Department of Administration•Phoenix, AZ

2d•Onsite

About The Position

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor for the Union Hills Field Office. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division. This is an in-office position.

Requirements

Federal, State, and agency statutes, rules, and regulations applicable to area of assignment.
Fundamental leadership practices.
Program services used to conduct quality control reviews.
Automated systems and software; mathematical computation.
Program development, administration, and service delivery related to the program or programs in the area of responsibility, which may include employment services, eligibility, provider and/or social services
Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
Resolve program-related issues and provide technical assistance to staff.
Access, maintain, review, and interpret database information.
Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders.
Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
A high school diploma or equivalent education and three years of experience performing eligibility work.

Responsibilities

Trains, supervises, and evaluates the performance of assigned staff; assign and adjust workloads.
Responsible for interpreting and clarifying program policies and procedures for staff and implement regulations or policy changes affecting the day-to-day operation of the unit.
Assists staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
Prioritizes and assigns work of assigned unit(s) to maintain compliance with federal, state and mandates; ensures the timeliness and accuracy of services delivered.
Conducts quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity date from program reports, identifies error trends, implements corrective action plans, develops, and conducts related training.
Compiles and review statistical data associated with unit activities from case records, logs, computer files, and other sources and prepare requested reports

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities